Vancouver Coastal Health

  • Coordinator, Regional Physician Practice Support Program

  • Job Description

    Job Title: Coordinator, Regional Physician Practice Support Program
    Work Site:601 W. Broadway
    Status: Temporary Full Time - Term Specific Position Until July 1, 2019
    Reference#: 105891-ale


    JOB SUMMARY:

    The Regional Physician Practice Support Program focuses on providing quality improvement and practice support within physician practices with the key goals of improving both patient outcomes as well as the professional experience of physicians. Reporting to the Manager, the Coordinator, Regional Physician Practice Support Program is responsible for providing a range of support at the practice level by engaging physicians, their staff and relevant coordinated care teams in collaborative quality improvement projects. As part of a Regional Support Team (RST), the Coordinator will partner with local Divisions of Family Practice, Health Authority representatives and other community partners to support and enable the adoption, implementation and measurable sustainment of practice improvements.

    The Key Accountabilities of this role include:

    • Provides tailored support to physicians in their place of practice through the delivery of a combination of core PSP services: Practice Coaching, EMR Optimization and the delivery of provincially developed clinical and office efficiency modules. These services are delivered in partnership with physician peer mentors or “champions”, expert Medical Office Assistants and other relevant care team supports such as Specialist Expert Consults and/or Health Sciences Professionals. 
    • Develops and maintains collaborative and effective working relationships with Divisions of Family Practice (DoFP); ensures DoFP needs are involved with service planning/scheduling and made aware of related health authority programs as appropriate. Attends DoFP Working Groups or Committees as requested and works collaboratively with DoFP in assessing and planning for the practice support needs of local physicians. 
    • Provides coaching and facilitation support to improve office efficiencies and clinical workflow efficiencies through the optimized use of EMRs based on the individual needs of clinic practices. Identifies EMR and office workflow problems and recommends possible solutions or resources to improve efficiencies such as the use of templates, registries, and decision support tools.
    • Plans, organizes and delivers PSP modules. Ensures that registration for assigned workshops meet attendance minimums; monitors registration numbers and takes appropriate action to remedy low attendance as necessary. Executes in-office Action Period visits ensuring the adoption of practice change, including supporting the practice team (usually physician and MOA) in the effective usage of tools and templates within the EMR.
    • Recruits physician mentors who provide leadership and engagement of their peers in quality improvement activities. 
    • Supports the identification of quality indicators including means of measurement and collection to demonstrate continuous improvement and contribute to community, regional and provincial level evaluation. This will include the use of EMR dashboards, creation of patient registries and other means of supporting a culture of physician-driven, continuous quality improvement.
    • Assists in communication, improved integration and coordination of services of new Health Authority and provincial health services, EMR-based initiatives, and other provincial or regional system initiatives which impact physician practices.
    • Participates on various provincial working groups to support continuous improvement, sharing of success and local innovation to support spread, effective system-wide collaboration, increased coordination and successful implementation of the broader PSP mandate.
    • Provides expertise, advice and support to DoFP and/or other physician groups as requested to support the ongoing evolution of creating a culture of continuous and data driven quality improvement throughout all of the initiatives under the JCCs. 
    • Carries out responsibilities in accordance with health and safety requirements. Immediately reports unsafe situations by notifying supervisor or other appropriate personnel.
    • Performs other related duties as assigned.

     

    QUALIFICATIONS:

    Qualifications

    • Bachelor's Degree in Health Sciences, Health Information Management, Business Administration, or related field.
    • Three (3) years' recent, related experience in Physician Practice office change management, quality improvement, coaching or an equivalent combination of education, training and experience. 

     

    Experience

    • Experience in a healthcare role, clinical practice role, or an MOA/office manager role, particularly related to clinical workflow process using Electronic Medical Records (EMRs) is an asset.
    • Valid BC Driver's license and access to a personal vehicle for business related purposes.
    • Demonstrated understanding of primary care services. 
    • Demonstrated understanding of EMR Optimization.
    • Understanding the primary care office workflow, procedures, and processes.
    • Broad knowledge of clinical practice that includes comprehensive knowledge of population based care and prevention using agreed upon best practice quality improvement measures, guidelines and protocols.
    • Knowledge of expanded chronic care model. 
    • Knowledge of the Model for Improvement, Quality Improvement and/or Lean methodology.
    • Knowledge of health care disciplines and their role in population based care in relation to primary care.
    • Ability to coach/support primary care practice teams through the change management process.
    • Demonstrated experience facilitating change, group process and team building.
    • Demonstrated ability to function as an effective team member, leader, and facilitator.
    • Communicates effectively and in a compelling manner both verbally and in writing to a variety of audiences and stakeholders.
    • Demonstrated ability to promote a creative practice change environment.
    • Demonstrated computer skill with various intermediate PowerPoint, Excel, word processing, database and client management computer applications as well as various Internet browsers and computer office applications.


    Qualified applicants only please submit a resume and covering letter quoting competition # 105891-ale. Successful applicants may be required to complete a Criminal Records Review Check.

    Internal competition closes June 11, 2018. Internal applications received after this date will be considered as late applications.

    Please note: The duration of this temporary position is until approximately July 2019.

    Only short-listed applicants will be contacted for this posting.


    ***Employees of VCH must apply via the Internal Application Process. Refer to the staffpostings.vch.ca site for How to Apply instructions. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

    Thank you for your interest in Vancouver Coastal Health.

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