Vancouver Coastal Health

Program Assistant - Home Health (Medical Office Assistant)

Job Description

Job Title: Program Assistant - Home Health (Medical Office Assistant) 
Work Site: Hand Therapy Clinic, Richmond Continuing Health Services - Richmond, BC 
Status: Regular Part Time (0.60 FTE)
Start Date: As soon as possible
Salary: $20.50 - $22.64 per hour


Days Off: Thursday, Friday, Saturday, Sunday, Stats

Reference#: 177200-jzh


Come work as a Program Assistant with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for a Program Assistant to join the Hand Therapy Clinic team in Richmond, BC.  Apply today to join our team!


As a Program Assistant with VCH you will:

  • Administratively support a variety of programs within Home Health.
  • Verifiy and process referrals, receive phone calls, take messages, greet and direct clients.
  • Schedule client appointments and meetings.
  • Perform data entry functions using relevant computerized systems such as PARIS, collate/generate statistical information, assemble files and charts, maintain program supplies.
  • Provide transcription services and word process a variety of documents such as wait lists, discharge summaries, care plans, minutes of meetings and routine correspondence.


Education & Experience

  • Grade 12.
  • Medical Office Assistant Certificate.
  • Two (2) years’ recent related experience or an equivalent combination of the training and experience.

Knowledge & Abilities

  • Working knowledge of office procedures.
  • Ability to operate a multi-line switchboard/phone system.
  • Ability to keyboard 5,000 keystrokes per hour.
  • Business writing skills.
  • Knowledge of Medical Terminology.
  • Knowledge of basic accounting principles.
  • Demonstrated ability to work under pressure and to anticipate potential problems/conflicts and ability to take corrective action.
  • Ability to organize and prioritize.
  • Demonstrated ability to establish and maintain satisfactory work relationships with clients and team members.
  • Ability to deal tactfully and effectively with coworkers, clients and staff from other agencies.
  • Ability to operate a variety of office equipment.
  • Basic computer literacy to operate a computer client care information system (PARIS), word processing, spreadsheet and internet/email software.
  • Physical ability to perform the duties of the position.

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Officer Order and the Health Sector Order), as of October 26, 2021, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19. Proof of vaccination status will be required.


VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

  • Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
  • Grow your career with employer-paid training and leadership development opportunities
  • Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
  • Award-winning recognition programs to honour staff, medical staff and volunteers
  • Access to exclusive discount offers and deals for VCH staff

Diversity, equity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.

We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2023.

Only short-listed applicants will be contacted for this posting.

***Employees of VCH must apply via the Internal Application Process. Refer to the site for How to Apply instructions. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.


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