Vancouver Coastal Health

Community Liaison Worker

Job Description

Job Title: Community Liaison Worker
Work Site: Specialized Community Service Program (SCSP) Caregiver Supports, Pender Community Health Centre, Downtown Eastside (DTES) - Vancouver, BC
Status: Regular Part Time (0.65 FTE)
Start Date: As soon as possible
Salary: $26.42 - $28.63 per hour


Days off: Friday, Saturday, Sunday, and occasional Thursdays

Reference#: 174881-jem


Come work as a Community Liaison Worker with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for a graduate of a Health Care Worker program to join the Caregiver Supports Team in the Downtown Eastside working out of the Pender Community Health Centre as a Community Liaison Worker.  Apply today to join our team!


As a Community Liaison Worker with Vancouver Coastal Health, you will:

  • Provide support services to clients and their families in community health.
  • Work across multiple sites, clinics, and services to liaise and coordinate services with medical professionals within an integrated health service delivery model and a range of programs such as Community Health, Primary Care, Mental Health and Substance Use, General Practitioner (GP) partners and other external agencies.
  • Support clinical staff as a member of healthcare team(s) by providing appropriate information and support related to clients with complex health care needs.
  • Monitor clients, document and provide verbal reports on observations to clinicians in accordance with standard procedures or specific direction.
  • Assist clinicians in planning, organizing, facilitating team based care conferences and or family meetings as required, participate in the process of case planning, and may assist clients with instrumental activities of daily living (ADL).
  • Act as an advocate and/or a liaison for clients, facilitating access to community services and resources.
  • Provide information on community services to clients and their caregivers.
  • Establish a rapport with clients based on respect and promote clients to manage behaviors and enhance clients’ self-management support.
  • Liaise, monitor and coordinate services with health care team, community services, and medical professionals.



Education & Experience

  • Social Services Certificate or Diploma from a recognized College plus (1) year’ recent experience in a community setting supporting clients within the relevant client population or an equivalent combination of training and experience.
  • Valid BC Driver’s License and access to personal vehicle .

Knowledge & Abilities

  • Knowledge of community, social and health resources, and services.
  • Working knowledge of the social emotional and health-related problems encountered by the client population.
  • Ability and willingness to learn and use appropriate strategies (e.g. harm reduction, recovery oriented, culturally safe and trauma informed care).
  • Ability to engage and provide service to a culturally diverse population with a wide range of health challenges (e.g. mental health/substance use and HIV antiretroviral therapy).
  • Ability to follow team direction regarding rights and obligations of staff/clients when providing care to clients that fall under legal acts such as adult guardianship, mental health and public Health.
  • Ability to demonstrate and assist client with instrumental activities of daily living.
  • Ability to establish and maintain rapport with clients.
  • Ability to observe and recognize changes in clients.
  • Ability to deal effectively with conflict situations, manage aggressive behavior, and use non-violent crisis intervention and behavioral management techniques.
  • Ability to work independently and in cooperation with others.
  • Ability to communicate effectively, both verbally and in writing.
  • Ability to organize, prioritize and meet deadlines.
  • Ability to establish/maintain satisfactory work relationships with the public and other employees, to deal tactfully and effectively with co-workers, public and staff from other agencies, to maintain confidentiality and to communicate effectively, both verbally and in writing.
  • Basic computer literacy to operate a computerized client care information system.
  • Exceptional customer service and communication skills.
  • Ability to work within a team environment.
  • Ability to operate related equipment.
  • Physical ability to perform the duties of the position.

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Officer Order and the Health Sector Order), as of October 26, 2021, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19. Proof of vaccination status will be required.


VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

  • Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
  • Grow your career with employer-paid training and leadership development opportunities
  • Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
  • Award-winning recognition programs to honour staff, medical staff and volunteers
  • Access to exclusive discount offers and deals for VCH staff

Diversity, equity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.

We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2022.

Only short-listed applicants will be contacted for this posting.

***Employees of VCH must apply via the Internal Application Process. Refer to the site for How to Apply instructions. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.


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