Vancouver Coastal Health

Project Manager, Language Services and Communications Projects

Job Description

Job Title: Project Manager, Language Services and Communications Projects
Work Site: 520 West 6th Ave


Start Date:


Regular Full Time

As soon as possible
Days off : Saturday, Sunday, Statutory Holidays

Salary: $39.77 - $57.17 per hour
Reference#: 173601-cmc


Come work as a Project Manager, Language Services and Communications Projects with Vancouver Coastal Health (VCH)!


As part of the team that leads Language Services, Anti-Racism and Cultural Safety, and Communications Projects, the Project Manager leads change management strategies and develops project plans that maximize process/program adoption and usage of language services to support culturally safe, quality care by improving patient and client access to health information for more efficient care and positive health outcomes.


As Project Manager, you ensure that project deliverables are completed on time and on budget, as described in the project plan. Working with stakeholders at all levels, you inspire others to achieve goals and deliverables through facilitation, effective communication of corporate visions, and ensuring the culture is one in which individual competencies can thrive. Projects may involve process improvement and work redesign, productivity review/staff deployment and the provision of strategic information to support those processes. You provide leadership, guidance and support to project staff to facilitate consensus, consult, negotiate and share information with stakeholders in support of behaviour change.


As a Project Manager, Language Services and Communications Projects with Vancouver Coastal Health you will:

  • Leverage a change management methodology, process and tools to create a strategy to support adoption of the changes required by language services projects. Integrates change management activities into the project plan.
  • Execute project plan according to project methodologies, ensures successful and coordinated completion of project components, facilitates consensus with stakeholders as needed, and ensures readiness for project implementation.
  • Conduct impact analyses, assess change readiness, and identify key stakeholders.
  • Create and implements strategic partnership framework in collaboration with key internal and external stakeholders that identifies and responds to meeting the language needs of specific health service areas.
  • Implement and/or contribute to the implementation of effective processes to assess project risks, identify risk mitigation strategies and monitor risk throughout the life cycle of the project.
  • Ensure the development and monitoring of interpreter and translator contract agreements, and develops and implements specific language and diversity related projects.
  • Participate in development and monitoring of project budgets within the context of operational demands and environmental and resource constraints and uses best utilization methods to thoroughly monitor and adhere to allocated budgets.
  • Maintain ongoing support for initiatives from project sponsors and user groups, keeps stakeholders aware of project status and ensures effective communication channels are in place.
  • Define and measure success metrics and monitor change progress.
  • Support other project managers and project teams to integrate change management activities with their project plans. Supports and coaches leadership as they help their teams through program transitions.
  • Provide leadership and direction to project team members, conveys policies and priorities, coordinates work and ensures issues are resolved or escalated to ensure project deliverables and timelines are met.
  • Perform other related duties as assigned.



Education & Experience

  • Bachelor’s Degree in Business Administration, Communications, Health Administration etc.
  • Three (3) to five (5) years of recent, related experience in project management and facilitating and managing consultation processes with a wide range of stakeholder groups, or an equivalent combination of education, training and experience.
  • Current registration with relevant professional College/Association, if applicable. Change management certification or designation desired. Experience with and knowledge of change management principles, methodologies and tools.

Knowledge & Abilities

  • Displays comprehensive knowledge of change/project management principles and methodologies and ability to coach team members on these skills.
  • Effectively monitors budgets and executes project plans with stringent timelines.
  • Utilizes initiative, vision, independent thinking and creative problem-solving abilities to implement project plans and realize project completion.
  • Demonstrated excellent communication skills to function within a complex interdisciplinary environment including ability to communicate with the physician community.
  • Maintains a broad knowledge of patient care delivery systems in primary, acute and community settings.
  • Maintains a thorough understanding of available resources for projects and applicable stakeholder groups, provides feedback and detailed analysis on project processes and makes recommendations as required.
  • Utilizes effective facilitation, persuasion and negotiation abilities to achieve consensus, resolve conflict and achieve desired outcomes.
  • Works effectively under time pressure to meet deadlines, balance work priorities and resolve problems in a timely manner.
  • Acute business acumen and understanding of organizational issues and challenges.
  • Physical ability to perform the duties of the position.

As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Officer Order and the Health Sector Order), as of October 26, 2021, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19. Proof of vaccination status will be required.




VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve, and our culture of teamwork that makes VCH a great place to work.

  • Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
  • Grow your career with employer-paid training and leadership development opportunities
  • Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
  • Award-winning recognition programs to honour staff, medical staff and volunteers
  • Access to exclusive discount offers and deals for VCH staff

Diversity, equity and inclusion are essential to delivering exceptional care and building a great place to work. At VCH, we value and accommodate unique differences to ensure that our staff and medical staff (both current and prospective) have the opportunity and are supported to thrive.

To build a strong and representative workforce, we are seeking candidates who will contribute to a caring and inclusive culture. We encourage applications from members of communities that are disadvantaged on any grounds under the B.C. Human Rights Code, including Indigenous Peoples, people of colour, people of all genders and sexualities and people with disabilities.


Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2022.


Please note that a resume is required to apply to this posting.

Hours of Work may vary due to project requirements.

Only short-listed applicants will be contacted for this posting.

***Employees of VCH must apply via the Internal Application Process. Refer to the site for How to Apply instructions. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.


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