Come work as a Manager, Decision Support, System Improvement with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for a Manager, Decision Support, System Improvement to join the Data and Analytics Team. Apply today to join our team!  

As a Manager, Decision Support, System Improvement with Vancouver Coastal Health you will:

• Manage and direct system improvement projects and decision support services provided across a VCH Community of Care (CoC).
• Lead the application of Industrial Engineering/Operations Research principles and techniques for the optimization of patient flow and systems efficiency.
• Coordinate project activities including financial responsibility for projects and management of resources as deemed necessary to meet the schedule and budget for project deliverables.
• Establishe project team and provides leadership, guidance and support to designated project staff.
• Assist colleagues in working with stakeholders at all levels to achieve goals and deliverables associated with patient flow improvement. Findings and recommendations have a direct financial and staff resources impact.
• Communicate with all levels of staff and management within the CoC and/or across VCH to facilitate consensus, consult, negotiate and share information.
• Liaise with consultants, vendors and other health care entities and other external agencies to negotiate contracts for the provision of goods and services.

Education & Experience

• Master’s Degree in Industrial Engineering, Health Services Administration, Science or Business Administration, and professional development in process improvement techniques, with seven (7) to ten (10) year's recent, related experience that includes managing large-scale projects and applying a variety of technical analytical tools to a range of process improvement opportunities.
• Current registration with relevant professional College/Association, if applicable.
• Valid BC Driver’s license required as local area travel requires the use of a personal vehicle.

Knowledge & Abilities

• Displays comprehensive knowledge of project management principles and methodologies and ability to coach team members on these skills.
• Uses sound business acumen to manage the fiscal resources of assigned projects/services in a manner that is financially responsible and consistent with overall goals of the organization.
• Utilizes initiative, vision, independent thinking and creative problem-solving abilities to implement project plans and realize project completion.
• Maintains a thorough understanding of available resources for projects and applicable stakeholder groups, provides feedback and detailed analysis on project processes and makes recommendations as required.
• Computer literate with word-processing, spreadsheet, presentation, project management and database applications.
• Excellent communication skills to function within a complex interdisciplinary environment including ability to communicate with the physician community.
• Works effectively under time pressure to meet deadlines, balance work priorities and resolve problems in a timely manner.
  
  

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

Why Join Vancouver Coastal Health (VCH):

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.

Vancouver Coastal Health is proud to be recognized as one of BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2025.

Only short-listed applicants will be contacted for this posting.


***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.