Come work as an Operations Director, Vancouver Community with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for an Operations Director, Vancouver Community to join the team.

Reporting to the Executive Director, Vancouver Community Operations the Operations Director in collaboration with designated Physician leaders, is accountable for the overall operational management of designated programs/services within Vancouver Community. They establish the operational framework and infrastructure required to support program and service delivery and is responsible for the effective stewardship and allocation of physical, human, and financial resources to ensure efficient, sustainable, and high-quality operations.

This role will be accountable for services that fall within the Mental Health and Substance Use (MHSU), Home Health and Home Support program areas. Within the MHSU portfolio, the Operations Director provides strategic and operational leadership for a complex continuum of community-based services that support individuals with mental health and substance use needs. This includes services related to access and assessment, care coordination, and service transitions, as well as community-based adult MHSU teams. The role also supports operational coordination and integration with Home Health and Home Support services, recognizing the interconnected nature of community-based care and the need for seamless transitions and service planning for clients with complex and overlapping needs. The Operations Director is accountable for advancing integrated, client-centered, trauma-informed, and recovery-oriented service delivery while ensuring quality, safety, access, and system sustainability.

Working closely with Physician Leaders, Program Managers, and internal and external partners, the Operations Director provides leadership and direction across the portfolio, addresses workforce and system pressures, and supports cross-sector collaboration to ensure responsive, equitable, and coordinated care for vulnerable populations. The role contributes to improved client flow and continuity across MHSU, Home Health, Home Support, acute care, and primary care, and supports operational problem-solving related to access, transitions, and community capacity.

A key focus of the role is to ensure that strategic objectives and operational priorities are effectively implemented to support the delivery of high-quality health services within a client-centered environment.  The Operations Director works collaboratively with colleagues and partners to identify and implement service delivery models and operational processes  that promote seamless integration across acute care, community services, primary health care networks, and home and community-based supports that are focused from the ‘lens of the consumer’, support healthier lives and address the needs of the community, while maintaining system sustainability. The Operations Director provides leadership and direction to management and senior staff across the portfolio to ensure priorities are addressed and program goals are achieved in alignment with the vision, values, and strategic direction of Vancouver Coastal Health. Additionally, the Director leads or participates in local, regional, and provincial working groups and committees to support the planning of new initiatives, identify emerging issues and opportunities, and contribute to the development of long-term strategies and priorities related to the portfolio.

Apply today to join our team!

As an Operations Director, Vancouver Community with Vancouver Coastal Health you will:

• Develop policies and strategies that ensure integrated and sustainable programs and services consistent with established priorities and the vision, values and strategic direction of Vancouver Community and VCHA.
• Enable an operational framework for staffing and care delivery approaches through collaborative partnerships that support patient safety, best practices, improved patient access, and efficient flow of patients and clients across the care continuum.
• Develop and successfully manage operating budgets that complement strategic directions within existing fiscal constraints.
• Provide overall leadership and direction for operational staff that supports the achievement of required outcomes and ensures adherence to accreditation, regulatory, professional, and safety standards.
• Establish an effective workforce plan in collaboration with key partners and partners that ensures the ongoing availability of qualified and technically competent staff within the context of operational demands and environmental and resource constraints.
• Ensure clear performance objectives and indicators are in place to assess the delivery of services within an interdisciplinary and multi-site environment.
• Create a collaborative workplace environment that encourages employees to realize their maximum potential, fosters personal growth and promotes a sense of community, autonomy and decision-making at the point of care and service.
• Foster strategic and working relationships with internal and external partners that result in sharing of knowledge, monitoring of trends, identification of opportunities to promote innovation, exploration and partnerships for improvement, and ensuring consistent delivery of quality services throughout the organization.
• Ensure compliance with legislation and safety standards to provide a healthy and safe environment for patients and staff.
• All other duties as required.

Education & Experience

• Master’s degree in an appropriate health or business-related discipline, with more than 10 years’ recent, related experience in a progressively more senior management/leadership role, including direct supervisory experience.
• Current registration with relevant professional College/Association, if applicable.
• Demonstrated commitment to on-going learning and professional development.

Knowledge & Abilities

• Fosters collaboration and effective working relationships with partners that promote cooperative goals and contribute to an atmosphere of trust and mutual respect
• Inspires a shared vision and aligns performance goals and objectives for team and individuals to ensure match with strategy while maintaining group cohesiveness, motivation, commitment and effectiveness.
• Applies superior conflict management skills and expertise to persuade and negotiate effective resolution of issues/disputes.
• Anticipates future changes in service delivery and develops transition strategies that optimize resource utilization and ultimately improve efficiency and quality of patient care.
• Uses sound business acumen to manage the fiscal resources of assigned programs/services in a manner that is financially responsible and consistent with the overall goals of the organization.
• Physical ability to perform the duties of the position.

Work Location

• This is primarily an on-site role requiring regular presence in-office (located within walking distance to Vancouver General Hospital) and Vancouver Community program sites.
• Occasional remote work may be available based on operational needs.

Shared Values:

You care for everyone:

• You are compassionate, empathetic, and sensitive to the needs of others.
• You are respectful, treating people as equals, and valuing others’ perspectives and differences.
• You are appreciative of others’ efforts and give them praise when it’s due.

You are always learning:

• You are open-minded, always receptive to different perspectives and ways of doing things.
• You are curious and ask questions to find a deeper understanding.
• You share your expertise and mentor others by sharing your knowledge and experience.

You strive for better results:

• You are accountable, and take responsibility for what you say, what you do, and who you engage in achieving better results.
• You are a solution finder, empowered to solve the challenges we face in healthcare.
• You take ownership for growth and development and personal development, always seek feedback and opportunities to improve how we do things.

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

If you have any questions, please reach out to Harleen Dastur-Randhawa, Manager, Executive Talent Acquisition at executivecareers@vch.ca.

WHY JOIN VANCOUVER COASTAL HEALTH?

VCH is a world class innovator in medical care, research, and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health, and dental and municipal pension plan.
• Grow your career with employer-paid training and leadership development opportunities.
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families.
• Award-winning recognition programs to honour staff, medical staff and volunteers.
• Access to exclusive discount offers and deals for VCH staff.

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams, and inclusive environments, which are integral to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.

Vancouver Coastal Health is proud to be recognized as one of BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2025.

Only short-listed applicants will be contacted for this posting.

***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.