Come work as a Manager, Food Operations with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for a Manager, Retail Food Services to lead the retail operations at Lions Gate Hospital. You will be responsible for the second largest retail site by revenue, overseeing the cafeteria, coffee shop, and catering services.  We are looking for an experienced, hands-on leader who excels in operational management and team development, guiding an assistant manager and a dedicated team of cooks, receiver, and food service workers.

As a Manager, Food Operations with Vancouver Coastal Health you will:

• Be responsible and accountable for all aspects of the planning, organizing and directing management and staff and activities of food operations for designated site(s).
• Be responsible and accountable for developing, implementing and understanding policies and service standards, creating and leading key operational projects (as assigned) and supporting other colleagues with similar responsibilities.
• Oversee financial performance of the retail operations, including cash management, P&L accountability, budgeting, food costing, inventory control, and management of operational expenditures.
• Lead menu planning and development of various dining styles including but not limited to fast-casual to banquet style service and ensure high‑quality, cost‑effective offerings that can be executed seamlessly within available resources and budget parameters.
• Stay current with industry trends and lead special events, promotions, and seasonal programs to enhance customer engagement and drive revenue.
• Ensure consistent quality assurance across food service program and provides a positive guest experience by maintaining high standards of customer service, responsiveness, and service recovery when needed.
• Develop and implement operational efficiencies, including workflow optimization, waste reduction initiatives, and process improvements.
• Oversee scheduling, staffing levels, and labour optimization to balance service needs with financial targets.
• Monitor and analyze sales and traffic trends to identify opportunities for growth, menu enhancements, and improved profitability.
• Manage the maintenance, safe operation, and lifecycle planning of kitchen and food service equipment.
• Uphold and enforce all Food Safety and Physical Safety standards, protocols, and regulatory requirements.
• Hire, coach, mentor, and performance‑manage team members, fostering a positive, inclusive, and high‑performing workplace culture.
• Collaborate with site leadership and the Food Service Director to evaluate and adjust food service programming based on operational needs and customer feedback.
• Anticipate changes at the designated site/facilities that impact services, and plan and implement mitigating strategies.
• Build and maintain strong relationships with customers, vendors, suppliers, site leaders, and internal departments to support effective operations and service excellence.

Education & Experience

• Baccalaureate in Food Service or Hospitality Management or Food, Nutrition, and Health from an accredited university and current registration with the College of Health and Care Professionals of BC in Dietetics, Canadian Society of Nutrition Management (CSNM), or Red Seal Certification in Culinary Arts, supplemented by a minimum five (5) years’ recent, related working experience in a food operations management role in a health facility or an equivalent combination of education, training and experience.

Knowledge & Abilities

• Demonstrated leadership ability and highly develops interpersonal and communication skills.
• Broad knowledge of health facility support service operations.
• Comprehensive knowledge in contract management, and cost/benefit analysis.
• Practical understanding of contract law and commercial terms & conditions.
• Extensive experience in managing partner/service provider relationships.
• Extensive experience in managing projects to achieve results.
• Broad knowledge of the BC Health Care Industry environment.
• Effective leadership and communication skills to foster a respectful and motivating environment.
• Competently utilizes spreadsheet and word processing applications at an intermediate to advanced level and has a comprehensive knowledge of computerized purchasing systems, including e-commerce applications.
• Strong analytical, organizational, communication, interpersonal and administrative skills.
• Physical ability to perform the duties of the position.

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

Why Join Vancouver Coastal Health (VCH):

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.

Vancouver Coastal Health is proud to be recognized as one of BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2025.

Only short-listed applicants will be contacted for this posting.


***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.