Come work as an Operations Director, Vancouver Community Long Term Care with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for an Operations Director, Vancouver Community Long Term Care, to join the team.

Reporting to the Executive Director, Clinical Operations for Vancouver Community of Care, the Operations Director in collaboration with designated Physician leaders, is accountable for the overall operational management of designated programs/services within Vancouver Community.

Provides senior operational oversight and strategic leadership for the Vancouver Community Long Term Care (LTC) portfolio, with responsibility for complex system coordination, partnership management, and project delivery across multiple LTC sites.

They establish the operational framework and infrastructure needed to support program/service delivery and plans, and allocates and manages all physical, human, and financial resources.  A key focus of the role is to ensure that the strategic objectives and operational plans are carried out to provide efficient and effective delivery of health care services within a client centered environment.

They work as a team player with colleagues and co-workers in identifying service delivery models and processes to ensure seamless integration of services across acute care, community care and primary health care networks, that are focused from the ‘lens of the consumer’, support healthier lives and address the needs of the community, while maintaining system sustainability. They lead and coordinate major initiatives within the North portfolio, requiring sustained leadership, collaboration, partnership management and risk oversight. Providing leadership and direction to management/senior staff within the programs/services to ensure that priorities are addressed and the programs/services goals, in keeping with the vision, values and strategic direction of the organization, are achieved.

Additionally, the incumbent leads or participates in local/regional/provincial working groups/committees to plan new initiatives and provide guidance in the identification of emerging issues and opportunities and influence the development of long-term directions, priorities and strategic options to address their portfolio issues.

Apply today to join our team!

As an Operations Director, Vancouver Community Long Term Care with Vancouver Coastal Health you will:

• Develop policies and strategies that ensure integrated and sustainable programs and services consistent with established priorities and the vision, values and strategic direction of Vancouver Community and VCHA.
• Provide senior operational leadership for the Vancouver Community LTC portfolio across multiple sites.
• Provide oversight and administration of service delivery contracts with external Long Term Care providers, including both for-profit and not-for-profit organizations; ensures contractual compliance, performance monitoring, fiscal accountability, quality oversight, risk mitigation, and alignment with Ministry requirements and VCH strategic priorities.
• Lead and oversee complex cross-site initiatives.
• Enable an operational framework for staffing and care delivery approaches through collaborative partnerships that support patient safety, best practices, improved patient access, and efficient flow of patients and clients across the care continuum.
• Develop and successfully manage capital and operating budgets that complement strategic directions within existing fiscal constraints.
• Provide overall leadership and direction for operational staff that supports the achievement of required outcomes and ensures adherence to accreditation, regulatory, professional, and safety standards.
• Establish an effective workforce plan in collaboration with key partners and interest holders that ensures the ongoing availability of qualified and technically competent staff within the context of operational demands and environmental and resource constraints.
• Ensure clear performance objectives and indicators are in place to assess the delivery of services within an interdisciplinary and multi-site environment.
• Create a collaborative workplace environment that encourages employees to realize their maximum potential, fosters personal growth and promotes a sense of community, autonomy and decision-making at the point of care and service.
• Foster strategic and working relationships with internal and external stakeholders that result in sharing of knowledge, monitoring of trends, identification of opportunities to promote innovation, exploration and partnerships for improvement, and ensuring consistent delivery of quality services throughout the organization.
• Ensure compliance with legislation and safety standards to provide a healthy and safe environment for patients and staff.
• All other duties as required.

Education & Experience

• Master’s degree in an appropriate health or business-related discipline, with more than 10 years’ recent, related experience in a progressively more senior management/leadership role, including direct supervisory experience.
• Current registration with relevant professional College/Association, if applicable.
• Demonstrated commitment to on-going learning and professional development.

Knowledge & Abilities

• Fosters collaboration and effective working relationships with stakeholders that promote cooperative goals and contribute to an atmosphere of trust and mutual respect
• Inspires a shared vision and aligns performance goals and objectives for team and individuals to ensure match with strategy while maintaining group cohesiveness, motivation, commitment and effectiveness.
• Applies superior conflict management skills and expertise to persuade and negotiate effective resolution of issues/disputes.
• Anticipates future changes in service delivery and develops transition strategies that optimize resource utilization and ultimately improve efficiency and quality of patient care.
• Uses sound business acumen to manage the fiscal resources of assigned programs/services in a manner that is financially responsible and consistent with the overall goals of the organization.
• Physical ability to perform the duties of the position.

Shared Values:

You care for everyone:

• You are compassionate, empathetic, and sensitive to the needs of others.
• You are respectful, treating people as equals, and valuing others’ perspectives and differences.
• You are appreciative of others’ efforts and give them praise when it’s due.

You are always learning:

• You are open minded, always receptive to different perspectives and ways of doing things.
• You are curious and ask questions to find a deeper understanding.
• You share your expertise and mentor others by sharing your knowledge and experience.

You strive for better results:

• You are accountable, and take responsibility for what you say, what you do, and who you engage in achieving better results.
• You are a solution finder, empowered to solve the challenges we face in healthcare.
• You take ownership for growth and development and personal development, always seek feedback and opportunities to improve how we do things.

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

If you have any questions, please reach out to Harleen Dastur-Randhawa, Manager, Executive Talent Acquisition at executivecareers@vch.ca.

WHY JOIN VANCOUVER COASTAL HEALTH?

VCH is a world class innovator in medical care, research, and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health, and dental and municipal pension plan.
• Grow your career with employer-paid training and leadership development opportunities.
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families.
• Award-winning recognition programs to honour staff, medical staff and volunteers.
• Access to exclusive discount offers and deals for VCH staff.

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams, and inclusive environments, which are integral to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.

Vancouver Coastal Health is proud to be recognized as one of BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2025.

Only short-listed applicants will be contacted for this posting.

***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.