Vancouver Coastal Health

Mental Health Program Assistant

Job Description

Job Title: Mental Health Program Assistant
Work Site: Geriatric Mental Health, Mental Health & Substance Use - North Vancouver, BC
Status: Casual 
Start Date: As soon as possible
Salary: $20.50 - $22.64 per hour
Hours: Various
Reference#: 168611-ekw


Come work as a Mental Health Program Assistant with Vancouver Coastal Health (VCH) at Lions Gate Hospital!

Vancouver Coastal Health is looking for an Office Administrator to join the North Shore Mental Health & Substance Use team as a Mental Health Program Assistant. Apply today to join our team!


As a Mental Health Program Assistant, you will:

  • Use considerable tact and diplomacy to provide communication, information and reception services, administrative support functions and other duties relating to various program activities within adult community mental health.
  • Answer telephone inquiries, and take messages or direct callers to the appropriate person.
  • Greet and check in clients, schedule client appointments as directed, and confirm client appointments.
  • Exhibit current working knowledge of applicable computer systems and software programs.
  • Word process a variety of material such as correspondence and progress reports utilizing word processing or spreadsheet software.
  • Enter client information into database, score client questionnaires according to established procedures, transcribe administrative and clinical correspondence, and collate statistical information.
  • Maintain client charts as per established procedures, sort and distribute incoming and outgoing mail, and engage in on-going team planning and quality improvement activities.


Education & Experience

  • Grade 12, completion of an office administration certificate plus two (2) years’ recent related experience, or an equivalent combination of education, training and experience.

Knowledge & Abilities

  • Knowledge of general office procedures.
  • Knowledge of medical terminology.
  • Ability to multitask in a fast paced work environment
  • Ability to deal with clients living with mental illness and/or addiction
  • Ability to communicate effectively, both verbally and in writing.
  • Ability to compose business correspondence.
  • Ability to work independently and in conjunction/cooperation with others.
  • Ability to work under the pressure of interruptions and adapt to changes.
  • Ability to type 50 wpm.
  • Ability to operate related equipment.
  • Ability to deal effectively with others.
  • Ability to organize and prioritize workload.
  • Computer literacy to operate computerized client care information system (PARIS) and word processing, spreadsheet (Excel) , database, Internet and e-mail software.
  • Physical ability to perform the duties of the position.

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Officer Order and the Health Sector Order), as of October 26, 2021, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19. Proof of vaccination status will be required.


VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

  • Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
  • Grow your career with employer-paid training and leadership development opportunities
  • Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
  • Award-winning recognition programs to honour staff, medical staff and volunteers
  • Access to exclusive discount offers and deals for VCH staff

Diversity, equity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.

We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2022.

Only short-listed applicants will be contacted for this posting.

***Employees of VCH must apply via the Internal Application Process. Refer to the site for How to Apply instructions. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.


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