Vancouver Coastal Health

Team Manager, CST Acute Care

Job Description

Job Title: Team Manager, CST Acute Care  
Work Site: CST - 590 W. 8th


Start Date:





Regular Full Time 

As soon as possible


Days off: Saturday, Sunday, Statutory Holidays

Shifts may include 24 hours support, some weekends, and/or on-call rotations.

Reference#: 166407-esa


Come work as a Team Manager, CST Acute Care with Vancouver Coastal Health (VCH)!


Vancouver Coastal Health is looking for a Team Manager, to join the CST Project Acute Care team. Apply today to join our team!


Reporting to the CST Director, the Team Manager, Acute Design Team provides leadership, subject matter expertise and consultation related to the elements of the Cerner Clinical Information Systems foundational build that is being implemented across three health organizations (HOs). This role is responsible for working with the CST Team, other clinical design teams and the Service Provider in developing the Cerner solutions. The Team Manager is accountable for determining how to gather the requirements from each site of the health organizations (VCH/PHC/PHSA) and how and when to build components in the system while considering the potential impacts to patient care and downstream system impacts; ensuing that the Acute Design team project plan is developed including the tasks, efforts and duration; and monitors progress to completion of the team’s accountabilities. The Team Manager provides leadership and consultation with cross team design impacts and assesses if other design team’s work will impact any Acute design/build, and also identifies, and recommends solutions to, barriers. The position manages the team work, team resources including the teams’ operating budget; supervises staff including mentorship, skills development, performance management and vacation planning; and builds and maintains effective working relationships.


As a Team Manager with Vancouver Coastal Health you will:

  • Contribute to the overall leadership in CST in accordance with the health organizations’ (VCH/PHC/PHSA) mission, vision, values and strategic direction as well as the team’s vision.
  • Lead and manage the Acute work team throughout the length of the project from requirements gathering, design/configuration/validation, through to implementation taking into account organizational cultural differences, current and future state clinical practice and policies and innovations, and organizational changes required for implementation.
  • Provide supervision, leadership and guidance to team members using effective management techniques such as coaching, mentoring, skill development, and address performance management issues, and implement disciplinary action up to and including termination. 
  • Lead the gathering of best practices, interdisciplinary research and innovations across the health organizations and ensures the application of information on best practices and benchmarking from the industry summarized and integrated into working group sessions for consideration to support decision making by leaders. Ensure work is within clinical standards of care.
  • Coordinate with other Team Managers and Coordinators to ensure work processes are designed, tested and implemented in alignment with each other.
  • Be accountable for ensuring that the team meets the deliverables associated with the task group and the requirements for each during each project phase to ensure timely decision making and completion of all associated documentation. 
  • Coordinate and lead project sessions including meeting preparations, session activities, facilitation and idea promotion during sessions, post session follow up, outcome completion, decision, action and outcome documentation.
  • Act as a champion on and for the entire project.
  • Ensure all materials including pertinent policies and procedures are summarized in preparation for team sessions to foster efficient and effective decision making. 
  • Compile functionality questions that arise for the Service Provider Solution Builders, preparing for change control and following up on possible policy and procedure changes.
  • Coordinate the review of demos or draft builds to ensure accuracy, and ensures issues summarized.
  • Work with the Design/Build Lead to address any work related issues amongst the team.
  • Bring best practice experience to the design and build of the Cerner Solution.


About the The Clinical & Systems Transformation (CST) Project
Clinical & Systems Transformation (CST) is one of the largest health care projects in British Columbia's history. It is a joint undertaking between Vancouver Coastal Health (VCH), the Provincial Health Services Authority (PHSA) and Providence Health Care (PHC) to complete a significant transformation of clinical practices and systems. This is an exciting initiative that will deliver key benefits for our patients, health care providers and health organizations.




Education & Experience

  • A level of education, training and experience equivalent to a Bachelor’s Degree in Health Information Sciences or a relevant healthcare discipline.
  • Seven (7) years’ recent related clinical information systems experience in a large, complex information systems application environment.
  • Previous healthcare experience, Core experience and knowledge of the CST Cerner and Informatics are preferred.

Knowledge & Abilities

  • Coordinating People: acting with integrity and trust; building a team environment; communicating clearly; fostering potential.
  • Knowledge of clinical information system build and implementation strategy with strong documentation and technical writing skills.
  • Demonstrated ability to effectively work in a large and diverse environment.
  • Excellent communication skills including the ability to mentor and lead as well as an ability to work effectively with changing needs throughout a project lifecycle.
  • Demonstrated ability to function as a strong leader, motivator, supervisor and as a strong team member.
  • Proven ability to produce work on established deadlines with strong analytical and problem-solving skills.

As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Officer Order and the Health Sector Order), as of October 26, 2021, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19. Proof of vaccination status will be required.



VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

  • Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
  • Grow your career with employer-paid training and leadership development opportunities
  • Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
  • Award-winning recognition programs to honour staff, medical staff and volunteers
  • Access to exclusive discount offers and deals for VCH staff

Diversity, equity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.

We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2022.


Please note that a resume is required to apply to this posting.

Hours of Work may vary due to project requirements.

Only short-listed applicants will be contacted for this posting.

***Employees of VCH must apply via the Internal Application Process. Refer to the site for How to Apply instructions. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.


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