Come work as a Clinical Intake Coordinator, ReAct Adult Protection Program with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for a Clinical Intake Coordinator, ReAct Adult Protection Program to join the ReACT Adult Protection Program Team. Apply today to join our team! 

As a Clinical Intake Coordinator, ReAct Adult Protection Program with Vancouver Coastal Health you will:

• Work closely with the Director, Adult Protection (Clinical) Leads, and support the ReAct Adult Protection Program generally.
• Support Vancouver Coastal Health (VCH) in its focus on meeting its statutory obligations under the Adult Guardianship Act to receive reports of suspected abuse, neglect and self-neglect of adults who are vulnerable and incapable of seeking/ refusing assistance.
• Receive all incoming complaints, concerns, inquiries, and reports from both internal and external partners to VCH and determine the type and urgency of complaint/inquiry received.
• Review clinical health records, determine and perform initial resolve, and/or may re-direct more complex complaints/concerns to an Adult Protection Lead or Designated Responder Coordinator for follow up.
• Maintain the department’s system for tracking, analyzing, and reporting client feedback activities in the BC Patient Safety & Learning System (PSLS) ReAct, (aka ReAct Reporting System).
• Provide analytics support to the Regional Director, Managers and APLs in the tracking, management, and resolution of patient/client/resident issues.
• Work closely with all members of the ReAct team, VCH Executive Office, Quality & Patient Safety, Risk Management, and Communications and Public Affairs, referring to them all client feedback issues with the potential for liability or other risks to VCH.

In accordance with the Vision, Purpose and Values, and strategic priorities of the Vancouver Coastal Health Authority (VCH), patient and staff safety are a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

This work is framed within VCH’s commitments to our pillars of Indigenous Cultural Safety, Anti-Racism, Equity, Diversity and Inclusion, and Planetary Health.

Education & Experience

• Bachelor’s degree in social work or a relevant human services discipline, plus three to five (3 to 5) years of recent, related public and client relations experience preferably in a health care setting, or an equivalent combination of education, training and experience.

Knowledge & Abilities

• Demonstrated ability to deal effectively with the public and staff in a courteous, tactful and diplomatic manner.
• A high degree of discretion and maturity in handling confidential information in sensitive and potentially emotionally charged situations.
• Resilience and self-care skills necessary to withstand daily exposure of stories of suspected violence, abuse, and self-harm.
• Decision-making ability to appropriately triage all incoming complaints and inquiries from patients, families and staff.
• Demonstrated understanding of intake procedures, providing empathic listening, crisis response and mental health and clinical/medical terminology.
• Develops and maintains strong relationships with key internal and external partners to promote and enhance services provided with sensitivity to diversity and indigenous lens.
• Practices the recognition, inclusion and support of all types and aspects of diversity at all stages of engagement, with an understanding of the issues faced by people from equity-deserving groups.
• Good working knowledge of software applications including Word, Power Point and Excel
• Demonstrated ability to work under pressure and meet deadlines.
• Ability to function independently and as part of a team.

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

Why Join Vancouver Coastal Health (VCH):

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.

Vancouver Coastal Health is proud to be recognized as one of BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2025.

Only short-listed applicants will be contacted for this posting.


***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.