|Job Title:||Director, Patient Experience|
|Work Site:||Vancouver General Hospital 12th & Oak|
Regular Full Time
As soon as possible
Days off: Saturday, Sunday, Statutory Holidays
|Salary:||$52.11 - $74.90 per hour|
Come work as a Director, Patient Experience with Vancouver Coastal Health (VCH)!
Vancouver Coastal Health is looking for Director, Patient Experience to join the Experience in Care. Apply today to join our team!
Reporting to the Executive Director - Quality ＆ Patient Safety and Infection Prevention and Control, and leading in accordance with the Mission, Vision and Values, and strategic directions of Vancouver Coastal Health’s (VCH) patient, family and staff experience is a priority and a responsibility shared by everyone at VCH. Within this and consistent with accreditation requirements, the position is mandated to ensure continuous quality improvement inherent in the patient and family experience across the health authority.
The Director, Patient Experience is responsible and accountable for supporting the strategic development of the Patient Experience Program to embed and support improved Patient Care Quality Experience across the organization. The Director demonstrates leadership, expert advice and problem solving for Patient Experience across VCH including the promotion of evidence-informed quality clinical practice, related activities, and the engagement of stakeholders including all service providers that enhance the patient experience and that advances a culture of patient and family centred care.
The role will support the development and implementation a strategic framework, organizational policies and strategies in accordance with the Ministry of Health’s mandate, Accreditation Canada Required Organizational Practices, and VCH’s vision for VCH. The focused work will be on meaningful engagement and work in close collaboration with stakeholders with focus on patients and families including the Patient Care Quality office, Aboriginal Health, Leaders at all levels of the organization including medical staff.
The role identifies and supports opportunities to improve overall patient experience in a measurable way through embedding patient insights into clinical policy, education and planning and/or redesign strategies consistent with organizational goals and vision. A high degree of expertise and critical oversight and planning is required for success from the patient and family at the point of care, to the VCH Senior Executive and the Board. The Director is responsible for promoting high standards of patient and family centred care throughout the organization. The Director enhances alignment and cohesiveness across VCH, through meaningful data, measurement and improvement strategies related to patient experience. The Director’s involvement with various health sector and ministry/government committees, initiatives and legislation, locally, provincially and nationally, ensures VCH’s alignment with current and future strategic direction, research and goals in all areas of practice.
As a Director, Patient Experience with Vancouver Coastal Health you will:
Education & Experience
Knowledge & Abilities
As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Officer Order and the Health Sector Order), as of October 26, 2021, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19. Proof of vaccination status will be required.
WHY JOIN VANCOUVER COASTAL HEALTH?
VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.
Diversity, equity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.
We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.
Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2022.
Please note that a resume is required to apply to this posting.
Hours of Work may vary due to project requirements.
Only short-listed applicants will be contacted for this posting.
***Employees of VCH must apply via the Internal Application Process. Refer to the https://my.vch.ca/working-here/job-postings site for How to Apply instructions. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***
Thank you for your interest in Vancouver Coastal Health.