Vancouver Coastal Health

User Readiness Specialist, CST Learning

Job Description

Job Title: User Readiness Specialist, CST Learning
Work Site: CST - 590 W. 8th


Start Date:





Regular Full Time 

As soon as possible


Days off: Saturday, Sunday, Statutory Holidays

Shifts may include 24 hour support, some weekends and on call rotations

Salary: $27.82 - $39.99 per hour
Reference#: 163265-esa

Come work as a User Readiness Specialist with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for a  User Readiness Specialist to join the CST Learning team. Apply today to join our team!

Reporting to the CST Senior Manager, Clinical Informatics, Transformational Learning, and working in close collaboration with the CST Senior Learning Specialist for Records Management (RM) and Lower Mainland Health Information Management (HIM) leaders, the CST User Readiness Specialist is responsible for assisting with the development, organization and administration of a comprehensive range of formalized computer application training and orientation classes, online training modules and one-to-one training sessions for staff and users of designated Records Management applications (e.g., Cerner, Forms on Demand). The User Readiness Specialist is also responsible for measuring training and orientation results to ensure that established outcomes are met and making changes to training programs as required.


About the The Clinical & Systems Transformation (CST) Project


The Clinical & Systems Transformation (CST) Project is one of the largest health care projects in British Columbia's history. It is a joint undertaking between Vancouver Coastal Health, the Provincial Health Services Authority and Providence Health Care to complete a significant transformation of clinical practices and systems. This is an exciting initiative that will deliver key benefits for our patients, health care providers and health organizations.


As a User Readiness Specialist with Vancouver Coastal Health you will:

  • Assist with the development and implementation of training programs for Record Management systems’ users based on HIM regional standards, industry best practice, government and regulatory and other requirements.
  • Gather information from Records Management leaders, staff, CST Learning Specialists and CST Design team regarding existing training programs, and records management policies/standards that inform CST training objectives and required future state competencies for training to ensure programs’ curriculum adequately supports competency development and covers future state business requirements and to enable the development of accurate learning assessment tools.
  • Work with Senior Learning Specialist, CST and RM team members and other stakeholders to create, maintain and standardize all training and orientation programs and materials and assessment tools to the extent possible, including the creation and roll out of new training materials and documentation related to new releases, updates or changes.
  • Act as a key liaison and subject matter expert for the team with HIM staff, HIM leadership, user groups, technical teams and other internal and external departments about the HIM RM training programs
  • Plan and manage the delivery of training sessions, provide regular updates to the HIM Leadership regarding the progress and brings forward any areas of concern requiring leadership attention, direction and support.
  • Evaluate effectiveness of training programs, activities and resources by analysing learning outcomes, developing and using evaluation tools.
  • Assist with setting up courses in Learning Management system, including testing out the system and other tools to be used for course management and delivery.
  • Ensure the training environment provides a replica of system functionality by ensuring all tables, pick lists, and fields are accurate and reflect established standards and policies.
  • Perform test run of the curriculum ahead of the actual delivery to identify any areas requiring further refinement, to ensure seamless learning experience for learners.
  • Provide end user support in the learning environment, including assisting with troubleshooting, identifying options and implementing appropriate action as per CST Processes including escalations, learners requiring additional support or rescheduling.
  • Maintain subject matter expertise in designated area by keeping current of all changes in applications, requirements, and regulations that impact the Records Management systems and ensuring that the curriculum being delivered accurately reflects any updates/optimizations
  • Establish and maintain user satisfaction with training by maintaining and measuring the training through processes and tools to ensure training and orientation support expected outcomes including adoption of future state workflows.
  • Perform other related duties as required.




Education & Experience

  • Diploma in Business Administration/Management/Information Technology and/or Health Information Management with specialized courses in Training.
  • Two (2) to three (3) years of experience in a health records management role preferably with experience with a software implementation project, or an equivalent combination of education, training and experience.
  • Experience with use of Cerner applications in health care is an asset.
  • Valid BC Driver’s License required as the role will require travel to different sites and the use of a personal vehicle for which mileage; meals or any lodging expenses will be reimbursed in accordance with the Health Organization policies.


Knowledge & Abilities

  • Comprehensive knowledge of Records Management workflows, policies, procedures and standards.
  • Working knowledge of information security and confidentiality guidelines and policies such as the Freedom of Information Protection and Privacy Act.
  • Ability to write training materials and edit training materials written by others.
  • Ability to utilize Microsoft Office applications such as MS Word and PowerPoint.
  • Ability to train employees, including knowledge of adult learning principles, learning styles, facilitation skills, etc.
  • Ability to organize, prioritize and support scheduling training activities.
  • Ability to manage own work activities to achieve maximum efficiency.
  • Ability to identify and resolve issues, and recognize when to escalate.
  • Strong interpersonal and communication skills and the ability to work effectively with diverse user community.
  • Basic understanding of businesses process redesign.
  • Physical ability to perform the duties of the position.

As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Officer Order and the Health Sector Order), as of October 26, 2021, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19. Proof of vaccination status will be required.



VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

  • Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
  • Grow your career with employer-paid training and leadership development opportunities
  • Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
  • Award-winning recognition programs to honour staff, medical staff and volunteers
  • Access to exclusive discount offers and deals for VCH staff

Diversity, equity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.

We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2022.


Please note that a resume is required to apply to this posting.

Hours of Work may vary due to project requirements.

Only short-listed applicants will be contacted for this posting.

***Employees of VCH must apply via the Internal Application Process. Refer to the site for How to Apply instructions. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.