Vancouver Coastal Health

Program Assistant - Adult Day Centre

Job Description

Job Title: Program Assistant - Adult Day Centre
Work Site: Chronic Disease Services, West Vancouver Community Centre - West Vancouver, BC
Status: Casual 
Start Date: As soon as possible
Salary: $20.50 - $22.64 per hour
Hours: Various
Reference#: 163251-ach


Come work as a Program Assistant in West Vancouver, BC with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for a Program Assistant to join the team at the West Vancouver Community Centre. Apply today to join our team!


About North Shore's Geriatric Asssessment Clinic: 

This position supports the Geriatric Assessment Clinic (GAC), located at West Vancouver Community Health Centre.  GAC provides short-term health assessment and treatment for older adults with who can no longer safely function in their day-today life. Clients may have gone through recent physical, social or mental changes that threaten their health and independence. The Program Assistant supports the Clinic Geriatricians and primary duties include processing referrals, contacting clients/families to schedule appointments and respond to general inquiries, creating client charts, and processing physician consults.


As a Program Assistant with VCH you will:

  • Answer telephone inquiries, take messages or direct callers to the appropriate person.
  • Greet and check in clients and confirm client appointments.
  • Word process a variety of material such as correspondence and progress reports utilizing word processing or spreadsheet software.
  • Enter client information into database, and scores client questionnaires according to established procedures.
  • Transcribe administrative and clinical correspondence, and collate statistical information.
  • Maintain client charts as per established procedures.
  • Sort and distributes incoming and outgoing mail.
  • Engages in on-going team planning and quality improvement activities.


Education & Experience

  • Grade 12, plus two (2) years’ recent related experience, or an equivalent combination of education, training and experience.

Knowledge & Abilities

  • Knowledge of general office procedures.
  • Ability to communicate effectively, both verbally and in writing.
  • Ability to work independently and in cooperation with others.
  • Ability to type 50 wpm.
  • Ability to operate related equipment.
  • Ability to deal effectively with others.
  • Ability to compose business correspondence.
  • Ability to organize and prioritize workload.
  • Basic computer literacy to operate computerized client care information system and word processing, spreadsheet, database, Internet and e-mail software.
  • Physical ability to perform the duties of the position.

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Officer Order and the Health Sector Order), as of October 26, 2021, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19. Proof of vaccination status will be required.


VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

  • Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
  • Grow your career with employer-paid training and leadership development opportunities
  • Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
  • Award-winning recognition programs to honour staff, medical staff and volunteers
  • Access to exclusive discount offers and deals for VCH staff

Diversity, equity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.

We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2022.

Only short-listed applicants will be contacted for this posting.

***Employees of VCH must apply via the Internal Application Process. Refer to the site for How to Apply instructions. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.


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