Vancouver Coastal Health

Program Assistant - Mental Health & Substance Use

Job Description

Job Title: Program Assistant - Mental Health & Substance Use
Work Site: South Mental Health & Substance Use - Vancouver, BC
Status: Temporary Full Time
Start Date: As soon as possible until December 2022
Salary: $20.50 - $22.64 per hour

0830 - 1700

Days off: Saturday, Sunday, and statutory holidays

Reference#: 162228-jzh


Come work as a Program Assistant with Vancouver Coastal Health (VCH) in Mental Health and Substance Use!

Vancouver Coastal Health is looking for a Program Assistant to join the Mental Health and Substance Use team at South Community Health Centre. Apply today to join our team!


As a Program Assistant in Mental Health and Substance Use with VCH, you will:

  • Work as part of an interdisciplinary team to provide administrative program support.
  • Assist in the processing of referral requests; act as a receptionist; arrange appointments and maintain and monitor client charts.
  • Check staff mileage expenses/travel claims, gather and compile statistical information, provide transcription services, word process a variety of documents and correspondence,
  • Receive incoming/outgoing material, maintain inventory of program supplies, prepare program information packages, attend meetings and take minutes, perform a variety of clerical duties, and engage in on-going team planning and program improvement.


Education & Experience

  • Grade 12 and an approved Medical Office Assistant program and one (1) years’ recent related experience in a mental health and addictions worksite, or equivalent combination of education, experience and training.

Knowledge & Abilities

  • Knowledge of office practices and procedures.
  • Knowledge of program policies and procedures.
  • Knowledge of and proficiency in relevant software.
  • Knowledge of medical terminology.
  • Ability to keyboard 50 w.p.m.
  • Ability to be sensitive, tactful and diplomatic with clients and the public.
  • Ability to work with clients living with mental illness and/or addiction.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to work effectively with others.
  • Ability to organize and prioritize work.
  • Ability to perform relevant calculations.
  • Ability to compile information.
  • Ability to work with frequent interruptions.
  • Ability to take initiative
  • Ability to operate related equipment.
  • Physical ability to carry out the duties of the position.

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Officer Order and the Health Sector Order), as of October 26, 2021, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19. Proof of vaccination status will be required.


VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

  • Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
  • Grow your career with employer-paid training and leadership development opportunities
  • Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
  • Award-winning recognition programs to honour staff, medical staff and volunteers
  • Access to exclusive discount offers and deals for VCH staff

Diversity, equity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.

We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2022.

Only short-listed applicants will be contacted for this posting.

***Employees of VCH must apply via the Internal Application Process. Refer to the site for How to Apply instructions. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.


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