Vancouver Coastal Health

Scheduler/Community Health Worker II (Bella Coola)

Job Description

Job Title: Scheduler/Community Health Worker II (Bella Coola)
Work Site: Home Support Admin, Bella Coola General Hospital - Bella Coola, BC
Status: Casual 
Start Date: As soon as possible
Salary: $24.08 - $26.26 per hour
Hours: Various
Reference#: 157096-ndh


Come work as a Scheduler/Community Health Worker II with Vancouver Coastal Health (VCH)!


Vancouver Coastal Health is looking for a Scheduler/Community Health Worker II to join the Home Support team at Bella Coola General Hospital.  Apply today to join our team!


As a Scheduler/Community Health Worker II, Home Support Service; you will:

  • Work under the direction of the Supervisor/Coordinator/Manager or delegate to perform a variety of scheduling and administrative support functions and provide home support services to clients.
  • Plan and adjust Community Health Worker (CHW) schedules in advance and allocate work assignments to CHW in accordance with client referrals, care plans and applicable collective agreements.
  • Respond to inquiries related to the scheduling of Home Support Services.
  • Maintain timekeeping records for staff, complete appropriate documentation to process employee transactions such as requests for vacation, sick leave, and leaves of absence.
  • Assist clients with the activities of daily living within varied settings to promote maximum independence, observe and document on client’s health condition and environment, report significant and unsafe observations and provide support and guidance.
  • Provide input and feedback in the care planning process, assist in meeting the nutritional and elimination needs of clients, and perform delegated tasks under the Transfer of Function guidelines for clients in specific situations for which training has been provided.



Bella Coola sits in a mountain valley at the head of the North Bentinck Channel, 500 km north of Vancouver, with a population of about 1800 people. The community is at the end of a long, truly magnificent fjord, on the mainland coast of British Columbia. Bella Coola General Hospital has 10 acute bed, 5 long term care beds and a 3 bed emergency department open 24/7, along with a laboratory, diagnostic imaging services, Telehealth, Mental Health, Public Health, Home & Community Support Services. Also within the hospital are a medical clinic and a pharmacy.



Education & Experience

  • Grade 10 plus graduation from a recognized Home Support/Resident Care Aide program or an equivalent combination of education, training and experience
  • Two years’ recent related experience coordinating, preparing and adjusting home support schedules or an equivalent combination of education, training and experience.
  • Experience in Customer Service and/or a high paced Call Centre is an asset.
  • Valid Class 5 BC Drivers License. Local travel requires the use of a personal vehicle.

Knowledge & Abilities

  • Home management skills.
  • Physical ability to carry out duties of the position.
  • Ability to operate required equipment.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to organize and prioritize.
  • Ability to observe and recognize changes in clients.
  • Ability to establish and maintain rapport with clients.
  • Working knowledge of applicable collective agreements.
  • Demonstrated ability to work under pressures, to multi-task, and to work independently with minimal direction.
  • Ability to schedule Community Care Assistance for client visits.
  • Ability to take initiative, anticipate potential problems/conflicts and take appropriate action.
  • Ability to establish/maintain satisfactory work relationships with staff.
  • Ability to maintain confidentiality.
  • Proficiency in the application of software programs (Outlook, Word, Excel, PowerPoint).
  • Demonstrated skill in respectful, diplomatic and tactful communication.
  • Demonstrated ability to remain calm when communicating in difficult situations.

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Officer Order and the Health Sector Order), as of October 26, 2021, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19. Proof of vaccination status will be required.


VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

  • Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
  • Grow your career with employer-paid training and leadership development opportunities
  • Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
  • Award-winning recognition programs to honour staff, medical staff and volunteers
  • Access to exclusive discount offers and deals for VCH staff

Diversity, equity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.

We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

VCH is proud to be recognized as a Best Place to Work in Canada in 2021 by Glassdoor and Forbes.

Only short-listed applicants will be contacted for this posting.

***Employees of VCH must apply via the Internal Application Process. Refer to the site for How to Apply instructions. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.


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