Come work as a Quality Assurance/Compliance Coordinator - Mental Health Records with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for a Quality Assurance/Compliance Coordinator to support Community Strategic Initiatives - Mental Health Act Compliance. Apply today to join our team!  

As a Quality Assurance/Compliance Coordinator - Mental Health records with Vancouver Coastal Health you will:

• Be responsible for reviewing and leading quality assurance measures to ensure the accurate and timely completion and distribution of Mental Health Act forms by staff, patients and physicians.
• Assist the department with the development of standard procedures, guidelines and controls to improvement their electronic health record management to meet Mental Health Act (MHA) compliance and disclosure requirements.
• Develop and implement processes to ensure the availability of a complete inventory of up-to-date forms and mechanisms for document storage.
• Assist with the development, refinement and maintenance of MHA forms auditing processes.
• Perform monthly and quarterly audits and reports on audit outcomes.
• Review outcomes with the Director on an ongoing basis and provide recommendations for improvements and risk reduction.
• Work with the departmental partners to standardize processes for the release of documentation consistent with MHRB disclosure requirements.
• Provides training and educational sessions and materials to assist in staff and physician understanding of forms process, content and legal requirements to complete forms and meet notice requirements.

This work is framed within VCH’s commitments to our pillars of Indigenous Cultural Safety, Anti-Racism, Equity, Diversity and Inclusion, and Planetary Health.

Education and Experience

• Bachelor's Degree in Health Information Science, Records Management or other relevant field plus three (3) years of recent, related experience including significant experience with documentation, records management and disclosure requirements in a mental health care setting or an equivalent combination of education, training & experience.
• Knowledge and experience with electronic health records required.

Knowledge & Abilities

• Demonstrated knowledge of Mental Health Act (MHA) legislation, regulations, standards and policies.
• Ability to assess policies and procedures, interpret legislation and directives, and formulate recommendations.
• Demonstrated attention to detail, ability to be thorough and accurate with excellent data management skills.
• Demonstrated ability to participate in the development and the implementation of new processes and procedures related to services in a health care setting.
• Demonstrated knowledge of records management systems, policies and procedures.
• Demonstrated ability to plan, implement, and organize and problem solve in a complex dynamic environment and across multiple sites.
• Ability to prepare education materials and facilitate training sessions/workshops.
• Ability to communicate effectively, both verbally and in writing.
• Develops and maintains strong relationships with key internal and external partners to promote and enhance services provided with sensitivity to diversity and indigenous lens.
• Practices the recognition, inclusion and support of all types and aspects of diversity at all stages of engagement, with an understanding of the issues faced by people from equity-deserving groups.
• Physical ability to perform the duties of the position.
  
  

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

Why Join Vancouver Coastal Health (VCH):

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.

Vancouver Coastal Health is proud to be recognized as one of BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2025.

Only short-listed applicants will be contacted for this posting.


***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.