Come work as a Regional Director, Quality and Patient Safety with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is seeking a Regional Director of Quality and Patient Safety for our Coastal Community of Care.

Reporting to the Executive Director, Quality and Patient Safety, the Regional Director, Quality and Patient Safety leads health authority wide strategic development, implementation, and evaluation of VCH’s clinical quality and patient safety priorities. This role ensures compliance with accreditation requirements while driving initiatives that enhance patient safety and care quality across the organization.  The Regional Director oversees a multi-site, multidisciplinary team across the Communities of Care and the broader region, embedding a culture of continuous quality improvement throughout the organization.

As part of the senior leadership team within a Community of Care (CoC), the Regional Director operates within a matrix reporting structure and provides strategic leadership in quality and patient safety. They bring expertise in strategic planning, leadership, problem-solving, and adaptive decision-making, advancing evidence-informed clinical quality and fostering collaboration with service providers and key partners across the healthcare system. Guided by VCH’s Mission, Vision, and Values, the Regional Director develops and implements a strategic framework, organizational policies, and initiatives in alignment with the Ministry of Health’s mandate and Accreditation Canada’s Required Organizational Practices. They identify opportunities to enhance quality and patient safety, incorporating partner insights into clinical policies, education, and system redesign to support VCH’s goals.

Success in this role requires expert oversight and strategic planning at all levels—from point-of-care teams to senior leadership and the Board. The Regional Director strengthens alignment across VCH through data-driven insights, performance measurement, and continuous improvement strategies. They also represent VCH at local, provincial, and national health sector and government committees, ensuring alignment with emerging research, policy trends, and best practices in healthcare.

This work is grounded in VCH’s commitments to Indigenous Cultural Safety, Anti-Racism, Equity, Diversity and Inclusion, and Planetary Health, ensuring a healthcare system that is inclusive, responsive, and sustainable.

Apply today to join our team!

As a Regional Director, Quality and Patient Safety with Vancouver Coastal Health you will:

• Demonstrate strategic planning, leadership, expertise, situational management, and problem solving, including the promotion of evidence-informed clinical quality, related activities, and engagement of partners including all service providers.
• Lead in the development and implementation of an organizational quality and patient safety framework for the organization to support engagement of partners from point of care through planning and delivery that includes their unique insights including development and monitoring of key performance indicators.
• Lead a team and is responsible for the development and oversight of regional Quality & Patient Safety strategic portfolio priority(ies), in addition to leading quality and patient safety initiatives across the organization/designated areas/facilities.
• Oversee and ensure that the departmental strategies are aligned with the VCH strategic priorities while building capacity across the organization. Works collaboratively with local, provincial and national partners to inform, develop and deploy organizational strategies. The role is entrusted with the responsibility of representing VCH at provincial and national committees and organizations, as aligned with this key role.
• Oversee and coordinate the identification of meaningful overall organizational quality data and measurement in close partnership with Decision Support and Analytics ensuring they are reported and shared through reports, presentations, education and collaboration with VCH leadership and the Board. Partners and bridges information from other departments across the health authority, to inform the overall human experience at VCH.
• Provide overall leadership and direction to team members using effective management techniques (e.g., coaching, mentoring, skill and leadership development, performance management) and motivates them towards the attainment of the departmental goals. Recommends changes to organizational structures to reflect evolving needs and is responsible to ensure and support an on-going system for measuring performance.
• Develop overall department budget to complement strategic directions within existing fiscal constraints and uses best utilization methods to thoroughly monitor and adhere to allocated budget.
• Promote a culture that encourages a healthy work environment, individual responsibly and personal commitment to continuous quality improvement and patient safety.
• Recruit and manages assigned staff in accordance with professional standards, performance expectations and current legislated/contractual obligations.

Education & Experience

• Masters’ Degree in a related health profession plus ten (10) years’ recent, related experience in clinical quality and patient safety in a complex health care environment including progressive clinical practice, education, research, project management and leadership experience.

Role Specific Expertise:

• Demonstrates compassionate leadership, effectively managing complex and sensitive conversations to enhance overall experiences and drive mutually beneficial solutions.
• Makes informed decisions that balance service provision, client care, and industry regulations, while considering Ministry of Health initiatives, Accreditation Canada, B.C. Patient Safety and Quality Council, and the Canadian Patient Safety Institute.
• Uses sound business acumen to manage fiscal resources responsibly, ensuring alignment with organizational goals and financial sustainability.
• Strong systems-thinking, critical analysis, problem-solving, and decision-making skills.
• Demonstrates comprehensive expertise in experience in care theory, integrating it into program strategy and direction.
• Applies project management methodologies to design and implement effective frameworks, tools, and strategies that enhance healthcare services.
• Provides expertise in developing organizational goals, performance indicators, and analytical tools, supporting data-driven decision-making.
• Identifies and analyzes industry data and research to inform health planning and drive sustainable quality improvement in clinical and administrative processes.
• Possesses expertise in quality and utilization management, applying quality improvement methodologies, evidence-based patient safety practices, and workload assessment strategies.
• Facilitates, collaborates, and negotiates to ensure effective resolution of clinical quality and patient safety issues.
• Understands health system structures, policies, and regulations, leveraging expertise in health services operations, external healthcare environments, and policy analysis to improve system performance.
• Builds and maintains strong relationships with internal and external partners, fostering collaboration and enhancing services through a diversity and Indigenous lens.
• Champions diversity, equity, and inclusion, ensuring all engagement reflects recognition, inclusion, and support for equity-deserving groups.
• Proven ability to communicate effectively across all levels of the organization, ensuring clarity and engagement.
• Physical ability to perform the duties of the position.

SHARED VALUES:

You care for everyone:

• You’re compassionate, empathetic, and sensitive to the needs of others.
• You are respectful, treating people as equals, and valuing others’ perspectives and differences.
• You are appreciative of others’ efforts and give them praise when it’s due.

You are always learning:

• You are open minded, always receptive to different perspectives and ways of doing things.
• You are curious and ask questions to find a deeper understanding.
• You share your expertise and mentor others by sharing your knowledge and experience.

You strive for better results:

• You are accountable, and take responsibility for what you say, what you do, and who you engage in achieving better results.
• You’re a solution finder, empowered to solve the challenges we face in healthcare.
• You take ownership for growth and development and personal development, always seek feedback and opportunities to improve how we do things

As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required.

If you have any questions, please reach out to Orlando Cerrato, Manager, Executive Talent Acquisition at executivecareers@vch.ca.

WHY JOIN VANCOUVER COASTAL HEALTH?

VCH is a world class innovator in medical care, research, and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health, and dental and municipal pension plan.
• Grow your career with employer-paid training and leadership development opportunities.
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families.
• Award-winning recognition programs to honour staff, medical staff, and volunteers.
• Access to exclusive discount offers and deals for VCH staff.

Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.

We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2023.

Only short-listed applicants will be contacted for this posting.

***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.