Vancouver Coastal Health

Scheduler, Home Support

Job Description

Job Title: Scheduler, Home Support
Work Site: Home Support - Powell River, BC
Status: Casual 
Start Date: As soon as possible
Salary: $25.68 - $27.83 per hour


Reference#: 155072-ndh


Come work as a Scheduler with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for a Scheduler to join the Home Support team in Powel River, BC. Apply today to join our team!


As a Scheduler with VCH you will:

  • Perform a variety of scheduling and administrative support functions.
  • Plan and adjust Community Care Assistant (CCA) schedules in advance and allocate work assignments to CCA's in accordance with client referrals, care plans and applicable collective agreements.
  • Respond to inquiries related to the scheduling of Home Support Services.
  • Utilize on-line systems and/or complete appropriate documentation to process employee transactions such as employment requisitions, transfers, requests for vacation, leaves of absence and terminations.
  • Maintain timekeeping records for staff.
  • Support clients and employees in a dynamic and high-paced call center.



On the Sunshine Coast of British Columbia, where endless green mountains meet sheltered Pacific Ocean waters, Powell River provides a stimulating blend of outdoor adventure and cultural amenities. Originally founded as a resource extraction centre - once home to the world's largest pulp and paper mill - Powell River now offers adventurers countless opportunities for kayaking, canoeing, rock climbing, golfing, boating, hiking, biking, fishing, and scuba diving. This area is host to world-class art galleries, tremendous dining opportunities, and memorable events and festivals.

On the doorstep of both Vancouver and Vancouver Island, the Powell River region offers an array of experiences for travelers of all kinds, no matter the season. Experience the legendary Sunshine Coast Trail and Powell Forest Canoe Route, rock-climb the Eldred Valley, snowshoe in the Knuckleheads; this is the adventure destination you've long been waiting for.



Education & Experience

  • Grade 12, plus two years’ recent related experience coordinating, preparing and adjusting home support schedules or an equivalent combination of education, training and experience.
  • Experience in Customer Service and/or a high paced call Centre is an asset.

Knowledge & Abilities

  • Ability to keyboard 6500 keystrokes per hour.
  • Working knowledge of applicable collective agreements.
  • Demonstrated ability to work under pressures, to multi-task, and to work independently with minimal direction.
  • Ability to schedule Community Care Assistance for client visits.
  • Ability to take initiative, anticipate potential problems/conflicts and take appropriate action.
  • Ability to establish/maintain satisfactory work relationships with staff.
  • Ability to maintain confidentiality.
  • Ability to communicate effectively both verbally and in writing.
  • Physical ability to carry out the duties of the position.
  • Ability to organize work.
  • Ability to operate related equipment.
  • Proficiency in the application of software programs (Outlook, Word, Excel, PowerPoint).
  • Demonstrated skill in respectful, diplomatic and tactful communication
  • Demonstrated ability to remain calm when communicating in difficult situations.

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Officer Order and the Health Sector Order), as of October 26, 2021, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19. Proof of vaccination status will be required.


VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

  • Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
  • Grow your career with employer-paid training and leadership development opportunities
  • Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
  • Award-winning recognition programs to honour staff, medical staff and volunteers
  • Access to exclusive discount offers and deals for VCH staff

Diversity, equity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.

We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

VCH is proud to be recognized as a Best Place to Work in Canada in 2021 by Glassdoor and Forbes.

Only short-listed applicants will be contacted for this posting.

***Employees of VCH must apply via the Internal Application Process. Refer to the site for How to Apply instructions. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.


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