Come work as a Coordinaor with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for an experienced Consumer and/or Family Support and Involvement Coordinator (Mental Health and Substance Use) to join the Segal Psychiatric Inpatient Unit and Psychiatric Assessment Unit teams at Vancouver General Hospital in Vancouver, BC. Apply today to join our team!

As a Mental Health and Substance Use Coordinator at Vancouver Coastal Health you will:

• Plan and support the engagement of patient/clients and/or family members, supports staff and leaders to provide client and/or family-centred care, and provide direct care to family members who are seeking system navigation and support.

• Develop and implement a range of engagement strategies and identify potential for engagement initiatives.

• Participate in planning, offers educational skill enhancement and develops effective network relationships to increase the capacity of all stakeholders to support patient/client and/or family engagement initiatives.

About the Services at Joseph & Rosalie Segal & Family Health Centre - Mental Health & Substance Use Inpatient Units

The Segal Psychiatric Inpatient Units are located on Levels 5 to 8 in the Joseph & Rosalie Segal & Family Health Centre at Vancouver General Hospital. Psychiatric inpatient services provide assessment and treatment to adults who require acute 24-hour management in a hospital setting. There are 75 beds focused on clients who require longer-term, intensive treatment to return to their community. The length of stay is approximately five to 12 days.

The Segal Psychiatric Inpatient Units include:

• Brief Intervention Unit – Segal 5th floor
• Mood Disorders – Segal 6th floor
• Inpatient Psychiatry – Segal 7th floor
• Inpatient Psychiatry & Concurrent Disorders – Segal 8th floor

About the Psychiatric Assessment Unit (PAU) at VGH

The Psychiatric Assessment Unit at Vancouver General Hospital is a 14-bed short stay unit focused on clients who require short term, intensive treatment to return to their community, with length of stay being approximately three days. At PAU, Nurses support patients with their physical and mental health needs as well as day-to-day activities. The PAU team endeavors to provide a safe place that promotes acute psychiatric stabilization for patients in a comforting, caring and holistic environment.

Education & Experience

• Master’s Degree in a Behavioural Health Discipline from a recognized program.
• Two (2) years’ recent, related experience working with patients/clients and/or their families, facilitating client and family engagement processes and initiatives, or an equivalent combination of education, training and experience.
• Valid B.C. Driver’s License required. Local area travel requires the use of a personal vehicle for which mileage reimbursement will be paid.

Knowledge, Skills & Abilities

• Demonstrated leadership skills with diverse populations and stakeholder groups.
• Knowledge and experience in community engagement, development and facilitation.
• Demonstrated ability in change management and change processes, including conflict management.
• Knowledge of mental health and substance use, community resources and other community service providers.
• Demonstrated supportive counselling skills.
• Broad knowledge of mental health and substance use disorders and their interaction.
• Demonstrated ability to apply a variety of theoretical models to practice in assessment and intervention.
• Demonstrated ability to assess and respond appropriately to emergent situations.
• Broad knowledge of legislation, government policies and procedures that relate to the client.
• Broad knowledge of bio-psycho-social issues that may occur in response to changing mental health and substance use.
• Basic knowledge of other health disciplines and their role in health care.
• Demonstrated listening and information-seeking skills to promote communication and leading to a cooperative approach to problem solving within a multi/interdisciplinary setting.
• Demonstrated ability to communicate effectively both orally and in writing with patients/clients and their families, physicians, colleagues, other community and health care providers, both one-on-one and in groups.
• Demonstrated ability to work with community partners and patients/clients with diverse backgrounds.
• Sound knowledge of the broad determinants of health.
• Sound knowledge of participatory community-based planning, evaluation, outcome evaluation, policy development and analysis skills.
• Demonstrated community engagement and facilitation skills.
• General knowledge of Trauma Informed Practice and Harm Reduction approaches and Strengths-based care.
• Demonstrated ability to promote Indigenous Cultural Safety.
• Demonstrated ability to provide competent and culturally safe care in a variety of settings and with diverse populations.
• Demonstrated ability to work as a member of a team.
• Demonstrated computer literacy to operate a computerized client care information system as well as applicable word processing, spreadsheet, and database software applications.
• Ability to organize/prioritize work and meet deadlines.
• Physical ability to perform the duties of the position.

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

Why Join Vancouver Coastal Health (VCH):

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.

Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.

Only short-listed applicants will be contacted for this posting.


***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.