Vancouver Coastal Health

Program Clerk/Transcriptionist

Job Description

Job Title: Program Clerk/Transcriptionist
Work Site: Mental Heath and Substance Use Program Support, Richmond Mental Health Services - Richmond, BC
Status: Temporary Full Time
Start Date:

As soon as possible until approximately November 2022

Salary: $20.50 - $22.64 per hour


Days off: Saturday, Sunday, and statutory holidays

Reference#: 149412-atr


Come work with Vancouver Coastal Health (VCH) as a Program Clerk/Transcriptionist!

Vancouver Coastal Health is looking for a Program Clerk/Transcriptionist to join the Richmond Mental Health Services Team in Richmond, BC. Apply today to join our team!


As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Officer Order and the Health Sector Order), as of October 26, 2021, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19. Proof of vaccination status will be required.


As a Program Clerk/Transcriptionist with VCH you will:

  • Word process a variety of documents, transcribe documents using an electronic Dictaphone System, and edit and proofread documents for accuracy, stylistic consistency, format, punctuation and grammar.
  • Check staff travel expense claims and sessional dates/times on physician’s sessional billings.
  • Maintain client charts such as creating physical charts, pulling charts and filing documents.
  • Distribute client laboratory reports to staff or physicians.
  • Process the Mental Health Team’s mail, and attend and participate in meetings.
  • Act as a receptionist as required, and perform a variety of clerical duties such as: maintaining levels of stationary supplies and monitoring equipment, maintaining client databases and compiling statistics.
  • Participate in on going team planning and quality improvement activities.


Education & Experience

  • Grade 12 supplemented with an approved Medical Office Assistant/Medical Transcriptionist program and one (1) year’s recent related experience, or equivalent combination of education, experience and training.

Knowledge & Abilities

  • Knowledge of office practices and procedures.
  • Knowledge of and proficiency in relevant software.
  • Knowledge of medical terminology.
  • Ability to type 50 wpm.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to compose business correspondence.
  • Ability to work effectively with others.
  • Ability to be sensitive, tactful and diplomatic with clients and the public.
  • Ability to organize and prioritize work.
  • Ability to perform relevant calculations.
  • Ability to work with frequent interruptions.
  • Ability to operate related equipment.
  • Basic computer literacy to operate computerized patient care information system and word processing, spreadsheet, Internet and e-mail software.
  • Physical ability to perform the duties of the job.

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.


VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

  • Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
  • Grow your career with employer-paid training and leadership development opportunities
  • Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
  • Award-winning recognition programs to honour staff, medical staff and volunteers
  • Access to exclusive discount offers and deals for VCH staff

Diversity, equity and inclusion are essential to delivering exceptional care and building a great place to work. At VCH, we value and accommodate unique differences to ensure that our staff and medical staff (both current and prospective) have the opportunity and are supported to thrive.

To build a strong and representative workforce, we are seeking candidates who will contribute to a caring and inclusive culture. We encourage applications from members of communities that are disadvantaged on any grounds under the B.C. Human Rights Code, including Indigenous Peoples, people of colour, people of all genders and sexualities and people with disabilities.

VCH is proud to be recognized as a Best Place to Work in Canada in 2021 by Glassdoor and Forbes.

Only short-listed applicants will be contacted for this posting.

***Employees of VCH must apply via the Internal Application Process. Refer to the site for How to Apply instructions. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.


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