Vancouver Coastal Health

Program Assistant - Mental Health & Substance Use

Job Description

Job Title: Program Assistant - Mental Health & Substance Use 
Work Site: Mental Health and Substance Use, Joseph & Rosalie Segal & Family Health Centre - Vancouver, BC
Status: Regular Full Time
Start Date: As soon as possible
Salary: $24.20 per hour


Days off: Saturday, Sunday, and statutory holidays

Reference#: 149864-anc


Come work as a Program Assistant with Vancouver Coastal Health (VCH) in Mental Health and Substance Use!

Vancouver Coastal Health is looking for a Program Assistant to join the Mental Health and Substance Use team at Joseph & Rosalie Segal & Family Health Centre. Apply today to join our team!


As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Officer Order and the Health Sector Order), as of October 26, 2021, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19. Proof of vaccination status will be required.


As a Program Assistant in Mental Health and Substance Use with VCH, you will:

  • Receive verbal/written referrals for new patients/clients, answer telephones and greet clients, coordinate patient appointments and respond to general inquiries.
  • Arrange meetings and attend departmental meetings to record notes or take minutes.
  • Set up and maintain filing systems, maintain timekeeping records and complete on-line purchase requisitions for equipment and supplies.
  • Type/transcribe a variety of healthcare documentation, medical dictation/consultations, correspondence, reports and presentations utilizing intermediate word processing and spreadsheet software.


Education & Experience

  • Grade 12, supplemented with courses in medical transcription and two years of recent related experience or an equivalent combination of education, training and experience.

Knowledge & Abilities

  • Ability to type 55 wpm.
  • Ability to deal with others effectively
  • Ability to communicate effectively both verbally and in writing.
  • Physical ability to carry out the duties of the position.
  • Ability to organize work.
  • Ability to operate related equipment.

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.


VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

  • Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
  • Grow your career with employer-paid training and leadership development opportunities
  • Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
  • Award-winning recognition programs to honour staff, medical staff and volunteers
  • Access to exclusive discount offers and deals for VCH staff

Diversity, equity and inclusion are essential to delivering exceptional care and building a great place to work. At VCH, we value and accommodate unique differences to ensure that our staff and medical staff (both current and prospective) have the opportunity and are supported to thrive.

To build a strong and representative workforce, we are seeking candidates who will contribute to a caring and inclusive culture. We encourage applications from members of communities that are disadvantaged on any grounds under the B.C. Human Rights Code, including Indigenous Peoples, people of colour, people of all genders and sexualities and people with disabilities.

VCH is proud to be recognized as a Best Place to Work in Canada in 2021 by Glassdoor and Forbes.

Only short-listed applicants will be contacted for this posting.

***Employees of VCH must apply via the Internal Application Process. Refer to the site for How to Apply instructions. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.


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