Come work as a Patient Experience Leader with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for a Patient Experience Leader to join the Experience in Care Team. We are looking for people with clinical experience and understanding, who also have experience in patient feedback for the purpose of evaluation and quality improvement. Apply today to join our team!  

As a Patient Experience Leader with Vancouver Coastal Health you will:

• Improve patient experience as a priority and responsibility shared by everyone at VCH. As such, the requirement to continuously partner with patients and their supporters, providers and staff on quality and safety and improvements, is inherent to all aspects of this position.
• Be responsible for developing, co-designing and evaluating partnership opportunities between patients/families and providers and staff (stakeholders) across the organization.
• Work autonomously, independently and with stakeholders to plan and implement regional strategies to ensure active patient and family participation in feedback, patient and family centred care initiatives, service planning, delivery and evaluation.
• Have opportunity for innovation, collaborate with stakeholders, build capacity around partnerships and coordinate existing and new patient and family feedback systems on services, supports and other planning activities.
• Support healthcare professionals in practicing appropriate and effective engagement with patients and family as partners.
• Collaborate on special initiatives, projects and events involving patient and family engagement.

Education & Experience

• Bachelor’s degree (or equivalent) or in a field related to health, business or other relevant discipline.
• A minimum of three (3) years’ recent, related experience within a clinical, patient safety, or quality improvement context involving engaging patients and families or an equivalent combination of education, training and experience.

Knowledge & Abilities

• Demonstrated ability to build cooperative and consultative partnerships with patients, families and partners.
• Strong verbal and written communication skills, as well as excellent facilitation skills to work effectively in a team setting and with a variety of patients, families, healthcare providers and other stakeholders.
• Demonstrated ability to arrange and coordinate surveys, meetings, focus groups etc. to collect quantitative and qualitative data related to patient experience.
• Demonstrated knowledge of current advanced word processing, graphics presentation, and spreadsheet computer applications to prepare reports and presentations.
• Physical ability to perform the duties of the position.

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

Why Join Vancouver Coastal Health (VCH):

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.

Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.

Only short-listed applicants will be contacted for this posting.


***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.