Come work as a Change & Improvement Specialist, Medical Quality, Leadership and Practice with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for a Change & Improvement Specialist to join the Medical Quality, Leadership and Practice team. Apply today to join our team!

The Physician Quality Improvement (PQI) and Spreading Quality Improvement (SQI) initiative is a partnership between Vancouver Coastal Health (VCH) and Providence Health Care (PHC) and the Specialist Services Committee (SSC). 

As a Change & Improvement Specialist, Medical Quality, Leadership and Practice with Vancouver Coastal Health you will:

• Support medical staff to build their capacity and capability so they can proactively engage with the system to improve clinical practice and health care quality.
• Report to the SQI Manager, the Change & Improvement Specialist and play a key role in embedding change management approach in our business operations and improvement culture.
• Work in partnership with medical and operational leaders across the health authority to provide leadership and expertise in the application of change & improvement principles, practices, and tools.
• Be an integral member of the interdisciplinary team that provides support to medical staff and teams to improve patient outcome and quality.
• Have key partnerships with medical leaders, executive, and senior level management across Vancouver Coastal Health and Providence Health Care, Quality and Patient Safety staff, Data Analytics staff and interdisciplinary project team members. 

This work is framed within VCH’s commitments to our pillars of Indigenous Cultural Safety, Anti-Racism, Equity, Diversity and Inclusion, and Planetary Health.

Education & Experience

• Master’s Degree in Health Administration, Health Planning, Business Administration, Behavioural Sciences, or equivalent.
• Five (5) to seven (7) years’ recent, related experience in utilizing the methodology and tools of continuous improvement to support process improvement and system redesign, or an equivalent combination of education, training and experience.
• Certified change management, quality improvement and/or project management are assets.
• In this role, travel within the local and geographic area may require the use of a vehicle.

Knowledge & Abilities

• Demonstrated comprehensive knowledge of change management and project management principles and methodologies and ability to coach team members on these skills.
• Demonstrates an open & experimental mindset to facilitate problem solving through innovation, creativity, and flexibility to frame and reframe a problem.
• Knowledge of and experience in applying quality improvement methodologies, techniques, and tools.
• Demonstrated effective leadership, facilitation, and coaching skills at all levels of organization.
• Demonstrated experience and ability to work with and support leadership, medical staff, clinicians, and their teams.
• Demonstrate the ability to utilize effective facilitation, persuasion, and negotiation to achieve consensus, resolve conflict and achieve desired outcomes.
• Demonstrate the strong ability to synthesize ideas & discussions, capture them succinctly in documents & artifacts, and use visualization for effective communication.
• Demonstrated knowledgeable of the framework and application of International Association for Public Participation (IAP2).
• Develops and maintains strong relationships with key internal and external partners to promote and enhance services provided with sensitivity to diversity and indigenous lens.
• Practices the recognition, inclusion and support of all types and aspects of diversity at all stages of engagement, with an understanding of the issues faced by people from equity-deserving groups.
• Demonstrated ability to facilitate and cultivate partnerships and collaborate with interdisciplinary teams and leadership across various programs and services.
• Utilizes strategic and independent thinking and creative problem-solving abilities to move projects forward and realize project completion.
• Sound interpersonal skills and the ability to communicate effectively, both verbally, and in writing.
• Works effectively under time pressure to meet deadlines, balance work priorities, and resolve problems in a timely manner.
• Physical ability to perform the duties of the position.
  
  

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

Why Join Vancouver Coastal Health (VCH):

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.

Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.

Only short-listed applicants will be contacted for this posting.


***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.