Vancouver Coastal Health

Medical Office Assistant (MOA)

Job Description

Job Title: Medical Office Assistant (MOA)
Work Site: Richmond Urgent & Primary Care Centre - Richmond, BC
Status: Temporary Part Time (0.52 FTE)
Start Date: As soon as possible until approximately November 2021
Salary: $20.97 - $23.00 per hour


Days off: Rotating

Reference#: 147022-ndh


Come work as a Medical Office Assistant with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for a Medical Office Assistant to join the team at the new Richmond Urgent & Primary Care Centre (UPCC). Apply today to join our team!


As a Medical Office Assistant with Vancouer Coastal Health you will perform registration and clerical support functions for the Primary Care Clinic which sees patients and families who require high priority care within 24 hours. You will work in support of the Vancouver Community of Care (CoC) service delivery model, primary care network, and in accordance with VCH policies and procedures.



Urgent and Primary Care Centres (UPCC) will provide care for people with unexpected, non-life-threatening conditions who need medical attention within 12-24 hours but who don't require a visit to the emergency department – this includes sprains, cuts and wounds, an infection, mild asthma attack and less serious child illness and injury. The multidisciplinary health care team will be staffed by general practitioners, nurse practitioners, registered nurses and social workers.


UPCCs are intended to be an additional service in the community, working in concert with all touch points for care to provide appropriate urgent services to patients, when and where they need it.


For the community of Richmond, the opening of an Urgent and Primary Care Centre (UPCC) has been a dream for quite some time. As of April 1st, thanks to great partnerships in our community — with the Richmond Division of Family Practice and other key stakeholders — that dream is becoming reality.

Richmond's first UPCC opens its doors in its interim location at the Community Health Access Centre on Alderbridge Way and will provide non-life threatening, urgent care to Richmond residents.
The centre will have a multidisciplinary team of family physicians, registered nurses and medical office assistants to help patients access urgent care services in evenings and weekends, as well as connect patients with mental health and social work services in the community.

Working in conjunction with family physicians and care providers, the UPCC will be an additional service in the community, working in concert with all touch points for care to provide appropriate urgent primary care services to patients, when and where they need it.



Education & Experience

  • Grade 12, graduation from a Medical Office Assistant program, one (1) year of recent, related clinical medical office support experience, or an equivalent combination of education, training and experience.

Knowledge & Abilities

  • Demonstrated knowledge of clinical policies, procedures and objectives.
  • Demonstrated knowledge of community resources and agencies.
  • Demonstrated knowledge of office procedures.
  • Business writing skills.
  • Knowledge of medical terminology.
  • Demonstrated ability to perform basic medical tests and accurately record results in medical files.
  • Demonstrated ability to respond independently and effectively to emergent situation and effectively present health information to individuals.
  • Demonstrated ability to keyboard 5,000 keystrokes per hour.
  • Demonstrated customer service and communication skills.
  • Physical ability to perform the duties of the position.
  • Demonstrated ability to work independently and within a team.
  • Demonstrated ability to prioritize and organize workload and meet deadlines.
  • Demonstrated ability to establish and maintain satisfactory work relationships with clients and staff.
  • Demonstrated ability to deal tactfully and effectively with coworkers, clients and staff from other agencies.
  • Demonstrated skill in using a variety of office equipment and computer software programs.

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.


VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

  • Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
  • Grow your career with employer-paid training and leadership development opportunities
  • Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
  • Award-winning recognition programs to honour staff, medical staff and volunteers
  • Access to exclusive discount offers and deals for VCH staff

Diversity, equity and inclusion are essential to delivering exceptional care and building a great place to work. At VCH, we value and accommodate unique differences to ensure that our staff and medical staff (both current and prospective) have the opportunity and are supported to thrive.

To build a strong and representative workforce, we are seeking candidates who will contribute to a caring and inclusive culture. We encourage applications from members of communities that are disadvantaged on any grounds under the B.C. Human Rights Code, including Indigenous Peoples, people of colour, people of all genders and sexualities and people with disabilities.

VCH is proud to be recognized as a Best Place to Work in Canada in 2021 by Glassdoor and Forbes.

Only short-listed applicants will be contacted for this posting.

***Employees of VCH must apply via the Internal Application Process. Refer to the site for How to Apply instructions. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.


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