Come work as a Business Analyst with Vancouver Coastal Health (VCH)!

Reporting directly to the Executive Director/Director/Manager, the Business Analyst is responsible for analyzing data and identifying trends, opportunities for improvements in service and efficiencies that could be gained by innovative practices. The position supports strategic planning initiatives by conducting ongoing analysis of business systems data from various perspectives (human resources, financial, clinical etc), using advanced statistical and analytical methods. Customizes reporting to suit departmental business needs and advises management on recommendations for improving internal and external processes. The position will monitor and advise on the performance of the quality management system, produce data and report on performance, measuring against set indicators.

As a Business Analyst with Vancouver Coastal Health you will:

• Develop a data quality management plan that ensures the integrity of program data.
• Adopt a systems approach to analysis ensuring an alignment with strategic goals and objectives of the department.
• Provide overall data analysis, while applying methods to enhance data quality and integrity.
• Work with key stakeholders to provide statistical analysis of data, report of trend analysis on key indicators and proactive indicator measurement.
• Perform quality assurance audits and reports on program process and outcome metrics.
• Prepare briefing papers, operation review and strategic business cases.
• Develop and monitor assigned projects.
• Act as a leader in the investigation and analysis of identified data quality errors/incidents in collaboration with relevant stakeholders, with a view to reducing the potential of future errors and ensuring accountability and responsibility for data quality within Human Resources.
• Liaise with other staff throughout the organization to ensure that the quality management system is functioning properly.  Where appropriate, the position advises on changes and their implementation and provides training, tools and techniques to enable others to achieve first time quality.
• Identify relevant quality-related training needs and deliver training to relevant stakeholders on the proper use of various data sources.
• Perform other related duties as required.

Education & Experience

• Master’s Degree in Business Administration or Information Technology or related field.
• One (1) to two (2) years’ recent, related experience in data analysis and system quality management, including the use of querying tools (e.g. PeopleSoft, Crystal Reports, Access, Excel, SQL) to access relational databases, or an equivalent combination of education, training and experience.

Knowledge & Abilities

• Uses strong statistical skills to analyze data and information.
• Strong knowledge of quality processes.
• Strong facilitation and education skills. Ability to communicate effectively with all levels of staff and management.
• Ability to function in both a long-term strategic perspective and short term operational perspective. Comprehends broad implications of business decisions.
• Identifies, collects and analyses relevant data and information including industry-wide assessments and research.
• Innovative and results oriented.
• Keeps abreast of technology changes, anticipates opportunities and ensures readiness for future technology changes and enhancements.
• Physical ability to perform the duties of the role.
• Ability to work effectively in both self-directed and team environments.
• Exercises strong initiative, self-direction and problem-solving abilities to identify gaps and opportunities for improvement.
• Practices diligence and care when gathering, maintaining, monitoring, calculating and summarizing data. Ability to gather, summarize and report information in a clear and concise manner.

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

Why Join Vancouver Coastal Health (VCH):

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.

Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.

Only short-listed applicants will be contacted for this posting.


***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.