Vancouver Coastal Health

Community Liaison Worker

Job Description

Job Title: Community Liaison Worker
Work Site: Home Health, Pender Community Health Centre, Downtown Eastside (DTES) - Vancouver, BC
Status: Casual
Start Date:

As soon as possible

Salary: $26.42 - $28.63 per hour
Hours: Various
Reference#: 146894-ach


Come work as a Community Liaison Worker with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for a graduate of a Social Services Worker Program to join the Home Health team working out of the Pender Community Health Centre as a Community Liaison Worker in Vancouver, BC.  Apply today to join our team!


As a Community Liaison Worker with Vancouver Coastal Health, you will:

  • Work as a member of the interdisciplinary team to provide a variety of advocacy/liaison services to clients within a designated program living with health issues including those who are taking HIV medications.
  • Screen clients for eligibility for services, link clients to appropriate internal and external resources and advocate for clients with various community and/or government agencies.



Education & Experience

  • Completion of Grade 12, plus completion of Welfare Aid or Social Services Certificate from a recognized college and one (1) to two (2) years’ experience working with marginalized client populations with complex health and/or psychosocial problems, or an equivalent combination of training and experience.

  • Valid BC Driver’s license and access to a personal vehicle for business-related purposes, as required.

Knowledge & Abilities

  • Knowledge of community resources and services.
  • Knowledge of related issues facing clients starting or receiving HIV anti-viral therapy.
  • Working knowledge of the social, emotional and health-related problems of the client population.
  • Knowledge of medical terminology.
  • Ability to keyboard 5,000 keystrokes per hour.
  • Demonstrated ability to work under pressure, work independently with minimal direction, problem solve, take initiative, anticipate potential problems/conflicts and take appropriate actions, organize and prioritize work, and meet deadlines.
  • Demonstrated ability to establish satisfactory work relationships with the public and other employees, to deal tactfully and effectively with co-workers, public and staff from other agencies, to maintain confidentiality and to communicate effectively both verbally and in writing.
  • Ability to make mathematical computations with reasonable speed and accuracy.
  • Exceptional customer service and communication skills.
  • Ability to work within a team environment.
  • Ability to operate related equipment.
  • Physical ability to perform the duties of the position.

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.


VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

  • Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
  • Grow your career with employer-paid training and leadership development opportunities
  • Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
  • Award-winning recognition programs to honour staff, medical staff and volunteers
  • Access to exclusive discount offers and deals for VCH staff

Diversity, equity and inclusion are essential to delivering exceptional care and building a great place to work. At VCH, we value and accommodate unique differences to ensure that our staff and medical staff (both current and prospective) have the opportunity and are supported to thrive.

To build a strong and representative workforce, we are seeking candidates who will contribute to a caring and inclusive culture. We encourage applications from members of communities that are disadvantaged on any grounds under the B.C. Human Rights Code, including Indigenous Peoples, people of colour, people of all genders and sexualities and people with disabilities.

VCH is proud to be recognized as a Best Place to Work in Canada in 2021 by Glassdoor and Forbes.

Only short-listed applicants will be contacted for this posting.

***Employees of VCH must apply via the Internal Application Process. Refer to the site for How to Apply instructions. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.


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