Come work as a Digital Communications Specialist with Vancouver Coastal Health (VCH)!

Are you passionate about creating engaging digital experiences that truly make a difference? We're looking for a Digital Communications Specialist to become a vital part of our dynamic and collaborative digital content team at Vancouver Coastal Health. In this role, you’ll be at the heart of impactful projects that help shape our digital presence, working closely with health care professionals, developers, designers, and communication leads to bring our digital vision to life.

As part of our flexible and supportive team, you’ll collaborate with multiple departments, agencies and IT services to ensure our websites and digital platforms exceed expectations. From public-facing sites like vch.ca to internal tools like our employee intranet, your work will touch the lives of both our staff and the communities we serve.

As a Digital Communications Specialist with Vancouver Coastal Health you will:

• Work alongside the Digital Communications Leader and Coordinator to implement and guide strategic plans for our public websites and intranet.
• Collaborate with technical partners to continuously enhance and evolve our digital platforms.
• Play a key role in improving user experiences and ensuring that our digital properties remain innovative, accessible, and effective.
• Build strong relationships with cross-functional teams, leading projects like content audits, redesigns, and website migrations.
• Share insights and help shape decision-making through your work with data analytics and reporting.

We believe in creating an environment where you can thrive. That's why we offer a hybrid work model, with flexible hours to support both in-office collaboration at our West 6th Avenue location and remote work when needed. You’ll enjoy four weeks of vacation, plus statutory holidays, and the opportunity to participate in on-call weeks that provide even more time off.

Why Join Us? At Vancouver Coastal Health, we care for everyone. Our values emphasize compassion, respect, and continuous learning. We’re looking for someone who is not only skilled but also driven by a sense of purpose—someone who shares our commitment to delivering the best digital communication experiences possible.

If you’re excited about making an impact and being part of a team that values growth, innovation, and collaboration, we’d love to hear from you!

Education & Experience

• A Bachelor’s Degree in Marketing, Communications, Information Technology, or a related field, combined with 3-5 years of relevant experience.
• A mix of education and hands-on experience is also considered.
• A proven track record in leading and managing digital projects of varying scales, with expertise in content strategy, website governance, information architecture, and user experience design.
• Strong proficiency in content management systems (preferably Drupal 8+ and SharePoint), alongside tools such as Google Analytics, Google Tag Manager, Google Data Studio, Figma, JIRA, and the Adobe Creative Suite.
• Experience with web accessibility standards (WCAG) and a commitment to maintaining inclusive, accessible digital platforms

Knowledge & Abilities

• Demonstrated ability to create and interpret analytics reports, translate technical details to non-technical stakeholders, and provide insights that support key organizational goals.
• A strong communicator who excels at working across diverse teams, whether they are in business, technical, or clinical roles.
• Outstanding organizational, project management, and time management skills. You can effectively juggle multiple priorities, stay calm under pressure, and meet tight deadlines.
• A passion for crafting engaging digital content that meets the needs of both internal and external stakeholders, with measurable success.

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

WHY JOIN VANCOUVER COASTAL HEALTH?

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.

Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.

Only short-listed applicants will be contacted for this posting.


***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.