Come work as a Quality Leader, Clinical Quality and Safety with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for a Quality Leader, Clinical Quality and Safety to join the Quality & Utilization team. Apply today to join our team!  

As a Quality Leader, Clinical Quality and Safety with Vancouver Coastal Health you will:

• Provide specialized skills in the support of achieving Vancouver Coastal Health’s (VCH’s) organizational and quality improvement strategic direction.
• Provide expertise and support to clinical operations, corporate services and unit-based teams directed at improving the safety and quality of care and client experience at VCH.
• Ensure that initiatives are aligned with organizational goals, objectives and improvement priorities.
• Promote the development and enrichment of an organization-wide improvement culture, and work as part of the team to achieve outcomes, provide leadership to specific projects, support the identification of system improvement opportunities, support the development of knowledge, and the use of quality improvement methods and tools to improve work processes.
• Function at all levels of the organization, across all programs and sites, partner with point-of-care teams (physicians, nursing, and allied care) and interact with senior leadership, clinical directors, patient and resident care management and corporate and support leaders.
• Support highly-regulated clinical programs through regulatory inspections.
• Maintain and update the quality frameworks for highly-regulated clinical programs.
• Ensure regulatory standards are met and corrective and preventative actions are addressed to achieve patient safety, exceptional outcomes, and successful accreditation.

Education & Experience

• Master’s Degree in Health Services Administration, Science or Business Administration of related studies.
• Three (3) to five (5) years recent, related experience with quality improvement, or an equivalent combination of education, training and experience.
• Expert knowledge and three (3) years’ experience utilizing the methodology and tools of continuous improvement to support process improvement and system redesign.

Knowledge & Abilities

• Knowledge of and experience with quality improvement methodologies (Model for Improvement, LEAN, Six Sigma), techniques (measurement, learning models, change management theory, influencing techniques) and tools (e.g., process mapping, workflow diagrams, system monitoring and evaluation, PDSA cycles, data display with run and control charts).
• Displays comprehensive knowledge of project management principles and methodologies and ability to coach team members on these skills.
• Utilizes independent thinking and creative problem-solving abilities.
• Excellent communication and teamwork skills to function within a complex interdisciplinary environment.
• Works effectively under time pressure to meet deadlines, balance work priorities and resolve problems in a timely manner.
• Physical ability to perform the duties of the position.

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

WHY JOIN VANCOUVER COASTAL HEALTH?

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.

Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.

Only short-listed applicants will be contacted for this posting.


***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.