Come work as an E-commerce & Retail Gift Shop Manager with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for an E-commerce & Retail Gift Shop Manager to join the Vancouver General Hospital (VGH) Gift Shop staff and volunteer team in supporting both our e-commerce and in-person stores. As an E-commerce & Retail Gift Shop Manager with VCH, your responsibilities will include both managing the VGH Gift Shop website and assisting in the management of the gift shop’s in-person retail operations. This role is pivotal in ensuring the profitability and exceptional customer experience across our e-commerce platform and brick-and-mortar store. Apply today to join our team!

E-commerce responsibilities:

• Responsible for the cost effective and profitable operation of the VGH Gift Shop Website, hosted on Shopify, to maximize donations to vital hospital programs
• Using marketing expertise, creative vision, and a collaborative approach, the E-commerce Gift Shop Manager ensures that the online gift shop stays current and relevant, while meeting and exceeding the diverse needs and expectations of our customers
• Setting website goals, and planning and executing online strategies in order to achieve business objectives
• Managing product onboarding, content strategy, SEO strategy, and user experience
• Analyzing and reporting on sales, customer behaviour, and market trends; using this information to make strategic decisions.

Retail responsibilities:

• Partner with another Gift Shop Manager to be responsible for the cost effective and profitable operation of the VGH Gift Shop’s brick-and-mortar store
• Supervising, supporting, and performance managing a team of volunteers who staff the gift shop, by answering questions, covering vacant shifts when needed, and ensuring volunteer tasks are completed properly
• Providing and ensuring outstanding customer service and efficient order fulfillment, and driving demand, conversion, engagement, and retention
• Assisting with receiving, inventory management and organization, and store merchandizing.

Education & Experience

• Diploma in Business or Marketing Management.
• Three to five years’ recent, related retail management experience as well as experience in merchandising, marketing and advertising or equivalent combination of education, training and experience.

Knowledge & Abilities

• Demonstrated ability to develop and initiate marketing campaigns and strategies, utilizing all available marketing mediums and ensuring effective merchandising.
• Demonstrated ability to effectively manage contracts and relationships with external vendors such as credit cards, Interac and florists.
• Demonstrated knowledge of current retail trends.
• Demonstrated interpersonal, motivational, organizational and leadership skills.
• Demonstrated ability to promote and foster collaborative, respectful relationships with staff/volunteers while providing direction, guidance and feedback.
• Demonstrated ability to work independently and in a team environment.
• Physical ability to perform the duties of the position.

This Role Description is intended to describe the general nature and level of work performed and is not necessarily an exhaustive list of accountabilities, qualifications and competencies required.

Why Join Vancouver Coastal Health (VCH):

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.

We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.

Only short-listed applicants will be contacted for this posting.


***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.