Are you the next Patient and Family Experience Advisor at Vancouver Coastal Health (VCH)? Apply today to join our team!

Vancouver Coastal Health has an exciting opportunity for a Patient and Family Experience Advisor at Vancouver General Hospital.

In this position you will report to the Regional Director for Patient Experience and partner with patients and their supporters, providers and staff on quality and safety and improvements.

Your day to day responsibilities as a Patient and Family Experience Advisor may include:

• Continuously partnering with residents and their supporters, providers and staff on quality and safety and improvements
• Developing, co-designing and evaluating partnership opportunities between residents/families and providers and staff (stakeholders) across the organization to ensure alignment with patient and family centered care while supporting the wellbeing of our residents in long term care and assisted living facilities.
• Planning and implementing regional strategies to ensure active resident and family participation in feedback, patient and family centred care initiatives, service planning, delivery and evaluation.
• Taking a proactive approach to identify and respond to areas of concern for residents and families with lived experience and support stakeholders to consider suggestions related to issues such as visitation, communication, and process to support this population throughout the pandemic response and beyond.
• Seizing opportunities for innovation, collaborating with stakeholders, buidling capacity around partnerships and coordinating existing and new resident and family feedback systems on services, supports and other planning activities.
• Supporting healthcare professionals in practicing appropriate and effective engagement with residents and their family as partners. 
• Collaboration on special initiatives, projects and events involving patient and family engagement.

WHY JOIN VANCOUVER COASTAL HEALTH?

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

QUALIFICATIONS:

Education & Experience

• Bachelor's degree (or equivalent) or in a field related to health, business or other relevant discipline, supplemented by a minimum of three (3) years' recent, related experience within a clinical, patient safety, or quality improvement context involving engaging patients and families or an equivalent combination of education, training and experience.
  
  

Knowledge & Abilities

• Demonstrated ability to build cooperative and consultative partnerships with patients, families and partners.
• Strong verbal and written communication skills, as well as excellent facilitation skills to work effectively in a team setting and with a variety of patients, families, healthcare providers and other stakeholders.
• Demonstrated ability to arrange and coordinate surveys, meetings, focus groups etc. to collect quantitative and qualitative data related to patient experience.
• Demonstrated knowledge of current advanced word processing, graphics presentation, and spreadsheet computer applications to prepare reports and presentations. 
• Physical ability to perform the duties of the position.

Diversity, equity and inclusion are essential to delivering exceptional care and building a great place to work. At VCH, we value and accommodate unique differences to ensure that our staff and medical staff – both current and prospective – have the opportunity and are supported to thrive.

To build a strong and representative workforce, we are seeking candidates who will contribute to a caring and inclusive culture. We encourage applications from members of communities that are disadvantaged on any grounds under the B.C. Human Rights Code, including Indigenous Peoples, people of colour, people of all genders and sexualities and people with disabilities.

VCH is proud to be recognized as a Best Place to Work in Canada in 2021 by Glassdoor and Forbes.

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes.

Only short-listed applicants will be contacted for this posting.


***Employees of VCH must apply via the Internal Application Process. Refer to the https://my.vch.ca/working-here/job-postings site for How to Apply instructions. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.

JOB SUMMARY:

, the Patient Experience Advisor LTC (Long Term Care) improves patient experience as a priority and responsibility shared by everyone at VCH. As such, the requirement to continuously partner with residents and their supporters, providers and staff on quality and safety and improvements, is inherent to all aspects of this position. The Patient Experience Advisor LTC is responsible for developing, co-designing and evaluating partnership opportunities between residents/families and providers and staff (stakeholders) across the organization to ensure alignment with patient and family centered care while supporting the wellbeing of our residents in long term care and assisted living facilities. The position with stakeholders to plan and implement regional strategies to ensure active resident and family participation in feedback, patient and family centred care initiatives, service planning, delivery and evaluation. The Patient Experience Advisor LTC will take a proactive approach to identify and respond to areas of concern for residents and families with lived experience and support stakeholders to consider suggestions related to issues such as visitation, communication, and process to support this population throughout the pandemic response and beyond. The Patient Experience Advisor LTC will have opportunity for innovation, will collaborate with stakeholders, build capacity around partnerships and coordinate existing and new resident and family feedback systems on services, supports and other planning activities. The Advisor will support healthcare professionals in practicing appropriate and effective engagement with residents and their family as partners. The role may also include collaboration on special initiatives, projects and events involving patient and family engagement.

QUALIFICATIONS:

Bachelor’s degree (or equivalent) or in a field related to health, business or other relevant discipline, supplemented by a minimum of three (3) years’ recent, related experience within a clinical, patient safety, or quality improvement context involving engaging patients and families or an equivalent combination of education, training and experience.

ROLE SPECIFIC EXPERTISE:

• Demonstrated ability to build cooperative and consultative partnerships with residents, families and partners.
• Strong verbal and written communication skills, as well as excellent facilitation skills to work effectively in a team setting and with a variety of residents, families, healthcare providers and other stakeholders.
• Demonstrated ability to arrange and coordinate surveys, meetings, focus groups etc. to collect quantitative and qualitative data related to patient experience.
• Demonstrated knowledge of current advanced word processing, graphics presentation, and spreadsheet computer applications to prepare reports and presentations.
• Physical ability to perform the duties of the position.