Come work as a Regional Director, Quality and Patient Safety with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is seeking a Regional Director of Quality and Patient Safety to the Vancouver Acute team.

As a key member of our leadership team, the Regional Director of Quality and Patient Safety, reporting directly to the Executive Director of Quality & Patient Safety and Experience, will spearhead the strategic planning, execution, and assessment of our clinical quality and patient safety initiatives. This pivotal role involves fostering a culture of continuous improvement in patient safety and quality throughout our organization and its clinical areas. Leading a diverse, multi-site team spanning Communities of Care and beyond, they will drive forward initiatives and execute strategic programs with precision and impact.

The role will lead the development and implementation of strategic framework, organizational policies, and strategies in accordance with both the Ministry of Health’s mandate, and Accreditation Canada Required Organizational Practices. The role identifies and supports opportunities to improve overall quality and patient safety in a measurable way through embedding partner insights into clinical policy, education and planning and/or redesign strategies consistent with organizational goals and vision.

Success in this role demands a high level of expertise, critical oversight, and meticulous planning. The Director plays a crucial role in fostering alignment and unity across VCH by employing data analytics, measurement tools, and improvement strategies. The Director’s involvement with various health sector and ministry/government committees, initiatives, and legislation, locally, provincially, and nationally, ensures VCH’s alignment with current and future strategic direction, research, and goals in all areas of practice.

This work is framed within VCH’s commitments to our pillars of Indigenous Cultural Safety, Anti-Racism, Equity, Diversity and Inclusion, and Planetary Health.

Please note this position will also work in other Vancouver Acute areas.

Apply today to join our team!

As a Regional Director, Quality and Patient Safety with Vancouver Coastal Health you will:

• Demonstrate strategic planning, leadership, expertise, situational management, and problem solving, including the promotion of evidence-informed clinical quality, related activities, and engagement of partners including all service providers.
• Lead in the development and implementation of an organizational quality and patient safety framework for the organization to support engagement of partners from point of care through planning and delivery that includes their unique insights including development and monitoring of key performance indicators.
• Lead a team and is responsible for the development and oversight of regional Quality & Patient Safety strategic portfolio priority(ies), in addition to leading quality and patient safety initiatives across the organization/designated areas/facilities.
• Oversee and ensure that the departmental strategies are aligned with the VCH strategic priorities while building capacity across the organization. Works collaboratively with local, provincial and national partners to inform, develop and deploy organizational strategies. The role is entrusted with the responsibility of representing VCH at provincial and national committees and organizations, as aligned with this key role.
• Oversee and coordinate the identification of meaningful overall organizational quality data and measurement in close partnership with Decision Support and Analytics ensuring they are reported and shared through reports, presentations, education and collaboration with VCH leadership and the Board. Partners and bridges information from other departments across the health authority, to inform the overall human experience at VCH.
• Provide overall leadership and direction to team members using effective management techniques (e.g., coaching, mentoring, skill and leadership development, performance management) and motivates them towards the attainment of the departmental goals. Recommends changes to organizational structures to reflect evolving needs and is responsible to ensure and support an on-going system for measuring performance.
• Develop overall department budget to complement strategic directions within existing fiscal constraints and uses best utilization methods to thoroughly monitor and adhere to allocated budget.
• Promote a culture that encourages a healthy work environment, individual responsibly and personal commitment to continuous quality improvement and patient safety.
• Recruit and manages assigned staff in accordance with professional standards, performance expectations and current legislated/contractual obligations.

Education & Experience

• Current Masters’ Degree in a related health profession plus ten (10) years’ recent, related experience in clinical quality and patient safety in a complex health care environment including progressive clinical practice, education, research, project management and leadership experience or an equivalent combination of education, training, and experience.

Knowledge & Abilities

• Demonstrated compassionate leadership with the ability to manage complex and sensitive conversations with a focus on overall experience and mutually beneficial solutions.
• Demonstrates comprehensive expertise in experience in care theory into program strategy and direction.
• Knowledge of current and future health care issues that impact the designated portfolio.
• Competent decision making that manages and considers the potential impact to health authority service provision and client care, as well as considers industry trends, Ministry of Health initiatives, and government directions including Accreditation Canada, B.C. Patient Safety and Quality Council and the Canadian Patient Safety Institute.
• Utilizes sound business acumen to manage the fiscal resources in a manner that is financially responsible and consistent with the overall goals of the organization.
• Applies project management methodologies in the design and development of various frameworks, tools, and techniques.
• Develops and maintains strong relationships with key internal and external partners to promote and enhance services provided with sensitivity to diversity and indigenous lens.
• Practices the recognition, inclusion and support of all types and aspects of diversity at all stages of engagement, with an understanding of the issues faced by people from equity-deserving groups.
• Strong systems-thinking, critical analysis, problem-solving and decision-making skills.
• Demonstrated knowledge in quality and utilization management, quality improvement methodologies, principles, tools, and workload measurement; evidence-based practice in patient safety.
• Facilitates, collaborates, and negotiates for effective resolution of clinical quality and patient safety issues.
• Demonstrated ability to communicate effectively with others at all levels of the organization.
• Identifies, collects, and analyzes relevant information, including industry-wide assessments and research, to support health planning and sustainable quality improvement within the organization’s clinical and administrative processes.
• Expertly understands health systems information, health services operations, and external health care environment to appropriately analyze complex information, research, and policy mandates.
• Provides expertise and support in the development of organizational goals and objectives, performance indicators, appropriate databases, and statistical and analytical tools.
• Physical ability to perform the duties of the position.

If you have any questions, please reach out to Orlando Cerrato, Manager, Executive Talent Acquisition at executivecareers@vch.ca.

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

WHY JOIN VANCOUVER COASTAL HEALTH?

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.

Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.

Only short-listed applicants will be contacted for this posting.


***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.