Come work as a Quality Assurance Coordinator, Environmental Services with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for a Quality Assurance Coordinator to join the Environmental Services Quality Assurance Team at qathet General Hospital. Apply today to join our team!  

As a Quality Assurance Coordinator, Environmental Services with Vancouver Coastal Health you will:

• Support the achievement of Vancouver Coastal Health’s (VCH’s) broader organizational and quality improvement strategic direction.
• Participate in and support the administration of the regional Quality Assurance Program and ensure compliance to all criteria and organizational policies through auditing, training of aides, supervisors and managers and updating cleaning procedures for the department.
• Participate in the monitoring, analysis and reporting of quality assurance and control imperatives for environmental services.
• Coordinate the implementation of new systems, initiatives, policies and procedures. Participate on various committees as required.
• Work with all levels of leadership across the organization, all programs and sites, and support point-of-care teams (physicians, nursing, and allied care) and interact with leadership, clinical leadership, patient and resident care management and corporate and support leaders.

This work is framed within VCH’s commitments to our pillars of Indigenous Cultural Safety, Anti-Racism, Equity, Diversity and Inclusion, and Planetary Health.

Education & Experience

• Diploma in Environmental Management, Business Administration, Hospitality, or a related discipline, plus a minimum one (1) year recent related experience in a healthcare environment; or an equivalent combination of education, training and experience.
• Valid BC Driver’s License as local area travel within the VCH geographic area, may require the use of a vehicle.

Knowledge & Abilities

• Knowledge of quality improvement principles and practices and methodologies, measurement techniques, and tools.
• Demonstrated knowledge of health facility support service operations including but not limited to housekeeping, infection prevention and control, basic microbiology, evidence-based cleaning and disinfection practices, handling multiple waste streams, floor care and also the ability and skills to maintain consistency in performance.
• Demonstrated excellent facilitation and training skills, and knowledge of adult education principles and practices.
• Strong desire and ability to work independently and manage multiple priorities with minimal supervision, including excellent follow – through skills.
• Ability to resolve issues and disputes.
• Experience in identifying opportunities for continuous improvement; process drive and ability to move forward with improvements.
• Experience working in a fast-paced environment, and the ability to provide guidelines and execution of cleaning standards.
• Strong written, presentations and verbal communication skills
• Strong computer skills with knowledge of Windows application, including Word, Excel and PowerPoint
• Excellent communication and teamwork skills to function within a complex interdisciplinary environment.
• Develops and maintains strong relationships with key internal and external partners to promote and enhance services provided with sensitivity to diversity and indigenous lens.
• Practices the recognition, inclusion and support of all types and aspects of diversity at all stages of engagement, with an understanding of the issues faced by people from equity-deserving groups.
• Physical ability to perform the duties of the position.

As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required.

Why Join Vancouver Coastal Health (VCH):

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.

We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.

Only short-listed applicants will be contacted for this posting.


***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.