Come work as a Quality Assurance Manager, Environmental Services with Vancouver Coastal Health (VCH)!

Reporting to the Regional Manager, Environmental Services, the Quality Assurance (QA) Manager provides specialized skills in the support of achieving Vancouver Coastal Health’s (VCH’s) organizational and quality improvement strategic direction. The position provides expertise and administers the regional Quality Assurance Program and ensures compliance to all criteria and organizational policies through auditing, training of aides, supervisors and managers and updating cleaning procedures for the department. The Manager will ensure the highest possible standards of cleaning for the sites and the improvement of safety and quality of care and client experience at VCH. Maintains the QA Audit Program standards at all time through engaging onsite operations teams to meet or exceed established standards, and ensures that initiatives are aligned with organizational goals, objectives and improvement priorities.

The Quality Assurance Manager functions at all levels of the organization, across all programs and sites, partners with point-of-care teams (physicians, nursing, and allied care) and interacts with leadership, clinical leadership, patient and resident care management and corporate and support leaders.

As a Quality Assurance Manager with Vancouver Coastal Health you will:

Quality Improvement

• Provide expert advice and support in the preparation of organization-wide quality and safety improvement plans, promoting consistency with organizational strategic priorities as well as compatibility with relevant professional and accreditation standards in collaboration with leaders.
• Perform audits of environmental services and infection control program – support building of training programs and other corrective actions.
• Perform scored audits and re-audits of units (as per assigned frequency) as corporate verification of the QA program and to encourage continuous improvement. Also conduct informational assessments as necessary. Conduct follow up inspections to ensure correction of deficiencies is completed.
• Monitor and report on audit results for the designated areas and provides feedback, recommendations and required changes to EVS and organizational leadership. Maintain positive relationship with departments to discuss areas of concern, and report on deficiencies. 
• Support leaders and teams in the identification of opportunities to improve the quality and safety as well as the design and implementation of strategies to make these improvements.
• Continually work with leadership on planning enhancements to employee performance, productivity and evaluation as per the guidelines set in collective agreement and departmental KPIs.
• Identify the information requirements of teams, and develop strategies to meet those needs.
• Provide information, reports, analyses, recommendations and sustainment plans to teams, Director, Quality, Safety and Improvement, organizational leaders and Senior Leadership Team as required to support evaluation and decision-making.
• Maintain expert knowledge related to the methods and tools of continuous quality improvement and their application.
• Ensure a consistent application of the methods and tools of continuous quality improvement in the organization. Act as a resource and coach to others in this regard. Role model quality improvement principles by promoting staff involvement in decision-making.

Education/Training

• Develop training an education materials and tools in collaboration with other QA Managers, and in keeping with needs of the organization.
• Facilitate learning and delivers educational sessions aligned with quality improvement, successful management and integration of change and quality improvement.

Coaching/Facilitation

• Provide coaching and facilitation as required to organizational leadership, committees, planning groups and operational/implementation groups as required.

Collaboration

• Build strong relationships and work collaboratively with key internal stakeholders to successfully complete initiatives across VCH.
• Attend all required health & safety training, if a part of the OHS Committee.
• Carry out responsibilities in accordance with health and safety requirements.  Immediately report unsafe situations by notifying supervisor or other appropriate personnel.
• Perform other related duties as assigned.

Education & Experience

• Bachelor’s Degree in a related field.
• Five (5) years’ recent, related quality assurance leadership experience in an Environmental Services organization, or an equivalent combination of education, training and experience.
• Valid BC Driver’s license, as local area travel requires the use of a vehicle.

Knowledge & Abilities

• Knowledge of and experience with quality improvement principles and practices and methodologies, measurement techniques, and tools.
• Demonstrated excellent facilitation and training skills, and knowledge of adult education principles and practices.
• Strong desire and ability to work independently and manage multiple priorities with minimal supervision, including excellent follow – through skills
• Experience in identifying opportunities for continuous improvement; process drive and ability to move forward with improvements.
• Experience working in a fast paced environment, and the ability to provide guidelines and execution of cleaning standards.
• Strong written, presentations and verbal communication skills
• Strong computer skills with knowledge of Windows application, including Word, Excel and PowerPoint
• Excellent communication and teamwork skills to function within a complex interdisciplinary environment.
• Physical ability to perform the duties of the position.

As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required.

Why Join Vancouver Coastal Health (VCH):

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.

We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.

Only short-listed applicants will be contacted for this posting.


***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.