Vancouver Coastal Health

Care Coordinator (Mental Health & Substance Use)

Job ID 2024-122101
City Vancouver
Work Location
Raven Song CHC
Acute Home Treatment
Home Worksite
11 - VC Mental Health Serv
Labour Agreement
Health Science Professionals
400 - HS Professional HSA
Position Type
Vacation Relief
Job Status
Regular Full-Time
Standard Hours / Week
Job Category
Therapy Services
Salary Grade
Min Hourly
CAD $42.27/Hr.
Max Hourly
CAD $52.81/Hr.
Shift Times
Days Off
Position Start Date
As soon as possible


The salary range for this position is CAD $42.27/Hr. - CAD $52.81/Hr.

Job Summary

Come work as a Care Coordinator with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for a Care Coordinator with a Bachelor's Degree in a Behavioural Science to join the Acute Home-Based Treatment team in Vancouver, BC.  Apply today to join our team!


Acute Home Based Treatment Team


Join a specialized community mental health and substance use team targeting the client’s journey as a crucial transition point in their continuum of care.


Our program will provide short term, crucial in-home acute psychiatric care for clients 17 & up, who require immediate and intensive support as an alternative to hospital. The client will have to consent to treatment within their home environment.


Clinical staff will utilize their knowledge of the full spectrum of mental health disorders, connect and assist with navigation of Vancouver Community Mental Health and Substance Use (MHSU) services. Staff will play a key role for the client and to healthcare providers in the system. The team will support the client from hospital back home and will also provide treatment at home as an alternative to hospitalization when appropriate.

The team is active and passionate about their work in mental health and substance use. The acute and community systems will rely on this team to do the very important work of providing comprehensive mental health and substance use care in the client’s home. There will be strong clinical support and leadership to ensure this team remains innovative and productive. All clinical staff will feel competent that they’re contributing to improving mental health and substance use care of the clients living across Vancouver.


As this is a city-wide team, we will see a wide range of clients across all socio-economic backgrounds. We will have close relationships with Vancouver General Hospital and St. Paul’s Hospital. In the community we will also work closely with all Vancouver Coastal Health community MHSU teams and be familiar with other outreach-only teams.


Joining our Acute Home-Based Treatment team is an opportunity to experience true innovation, compassionate and flexible care. Clinicians will be part of a dynamic team that will be instrumental in the lives of the clients and an important link between mental health and substance use services in the city. 


As a Care Coordinator with the Acute Home-Based Treatment team with VCH, you will:

  • Work as part of a multidisciplinary community team using a strengths-based model, comprehensive treatment plans and discharge planning services to support clients dually diagnosed with mental health and addictions.
  • Provide treatment services including crisis intervention and group facilitation.
  • Establish and maintain relationships with clients.
  • Collaborate with multidisciplinary team and other community resources, liaise and consult with internal/external physicians, governmental and community social service, health and mental health agencies in facilitating clients’ access to services.
  • Participate in committees and meetings, engages in on-going team planning, development and quality improvement activities, and maintain and update your own knowledge.


Education & Experience

  • Bachelor’s degree in a behavioural science from a recognized program.
  • Two (2) years’ recent related experience or an equivalent combination of education, training or experience.
  • Valid BC Drivers License. Local area travel may require the use of a personal vehicle.

Knowledge & Abilities

  • Knowledge of the principles of recovery in mental illness.
  • Broad knowledge of drug and alcohol addiction issues, treatment including non-violent intervention, and the recovery process.
  • Broad knowledge of psychotherapeutic and counselling skills.
  • Broad knowledge of other facilities and community resources.
  • Broad knowledge of public housing and housing issues, both locally and provincially.
  • Broad knowledge of legislation and government policies and procedures that relate to the client.
  • Demonstrated ability to conduct social, psychosocial and substance abuse assessments.
  • Demonstrated ability to communicate effectively, both orally and in writing, with clients, colleagues, physicians, and other health care staff, both one-on-one and in groups.
  • Demonstrated ability to apply knowledge of theory and practice to a case management process.
  • Demonstrated ability to establish rapport with multi-barrier clients.
  • Demonstrated ability to build and maintain relationships with a variety of individuals/service providers.
  • Demonstrated ability to work both independently and collaboratively as a member of an interdisciplinary team.
  • Demonstrated ability to adjust to unexpected events, analyze and problem-solve, set priorities, deal effectively with conflict, and respond to crisis.
  • Physical ability to perform the duties of the position.
  • Basic computer literacy to operate a computerized client care information system and word processing, spreadsheet, Internet and e-mail software.

Closing Statement

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required.


VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

  • Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
  • Grow your career with employer-paid training and leadership development opportunities
  • Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
  • Award-winning recognition programs to honour staff, medical staff and volunteers
  • Access to exclusive discount offers and deals for VCH staff

Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.

We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.

Only short-listed applicants will be contacted for this posting.

***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.


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