Come work as a Relational Security Coordinator with Vancouver Coastal Health (VCH)!

Reporting to the Manager, Relational Security, the Relational Security Coordinator at Vancouver Coastal Health (VCH) is responsible for leading in a department that ensures the safety and security of employees, patients, visitors, and property within and across the organization's facilities.  The Coordinator leads a team of Relational Security Officers and Relational Security Supervisors (RSO/RSS) and ensures compliance with policies, procedures, and standards. The Coordinator leads the development of policy and departmental education and training programs, encompassing best practice and organizational policy and values.

You will be looking after facilities in our Coastal Community of Care - Squamish, Whistler, Pemberton and Powell River. The home base will be in Squamish but there will be travel to sites required. 

This work is aligned with VCH’s people-centred values and focused on advancing Indigenous Cultural Safety, anti-racism, equity, diversity, and inclusion.

As a Relational Security Coordinator with Vancouver Coastal Health you will:

• Provide leadership and guidance to a designated team of staff using effective management techniques, coaching and mentoring employees, conducting performance evaluations, creating a learning environment that promotes and supports professional growth of all employees; leads recruitment activities and makes hiring, and discipline decisions.
• Promote a safe and healthy working environment by implementing trauma-informed care practices, Indigenous cultural safety and humility, and equity, diversity, and inclusion principles.
• Engage with diverse residents, patients, clients, and families using active listening, compassion, and building trust to create a respectful environment.
• Lead in the development and implementation of departmental education program and training, encompassing current best practice for staff.
• Perform training facilitation and conducts education program evaluation ensuring training needs are met.
• Manage the procurement of supplies, ensure proper coding and budget alignment, and maintain inventory of uniforms and equipment.
• Conduct departmental investigations, implement findings, and participate in quality improvement meetings.
• Coordinate and provides guidance to contracted security services during emergencies.
• Establish and updates Guidelines and Protocols for security access based on role responsibility and criteria.
• Maintain relationships with external contracted service providers and addresses operational and client relations issues on behalf of the health authority. Collaborate with the Integrated Protection Services Team to ensure effective partnership and coordination.
• Participate in and reviews budget, department planning and policy development in collaboration with the Manager, including short and long-term operating budgets, and financial and human resources allocation across operations to meet service needs and fiscal mandates.
• Carry out responsibilities in accordance with health and safety requirements.  Immediately report unsafe situations by notifying supervisor or other appropriate personnel.
• Perform other related duties as assigned.

Education & Experience

• College diploma in a related discipline such as criminal justice or business administration.
• Minimum of five (5) years of recent security and fire prevention/protection experience, including at least two (2) years of supervisory experience, or an equivalent combination of education, training and experience.
• Valid Basic Security Training (BST) and Advanced Security Training (AST) certifications preferred.
• Valid BC Driver’s license as local area travel within the geographic VCH area requires the use of a vehicle.

Knowledge & Abilities

• Demonstrated knowledge of violence prevention, de-escalation techniques, and trauma-informed care.
• Demonstrated familiarity with Indigenous cultural safety, equity, diversity, and inclusion principles.
• Strong leadership and managerial skills in a complex environment.
• Strong leadership and team development skills to effectively lead and develop teams.
• Excellent verbal and written communication skills to communicate effectively with partners both internally and externally to the organization.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook) for efficient documentation and communication.
• Proven ability to build and maintain effective relationships with team members and stakeholders.
• Demonstrated commitment to client-focused services and a collaborative teamwork approach.
• Ability to foster a motivating and respectful work environment, and lead, mentor and motivate employees to achieve their full potential.
• Effective communication skills to interact with individuals in a distressed state of mind and provide necessary support.
• Ability to work collaboratively with stakeholders and interdepartmental teams at all levels of the organization.
• Strong organizational skills to effectively manage workloads, delegate tasks, and prioritize responsibilities.
• Competency in operating related equipment relevant to the position.
• Demonstrated ability to work effectively with diverse teams and stakeholders.
• Physical ability to perform the duties of the position.

As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required.

Why Join Vancouver Coastal Health (VCH):

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.

We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.

Only short-listed applicants will be contacted for this posting.


***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.