Come work as a Manager, Surgical Scheduling and Optimization, Vancouver Acute Care with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for a Manager, Surgical Scheduling and Optimization, Vancouver Acute Care, to join the team. Reporting to the Operations Director, Surgical Services (Schedule allocation, Waitlist management, Analytics, Private Centre Contracts) representing Vancouver Acute Community of Care (CoC) at the Regional Surgical Executive Council (RSEC), the Manager, Surgical Scheduling and Optimization will be responsible for finalization of daily OR schedules, optimization of OR time, analysis and reporting of waitlist data according to slate allocation, while ensuring alignment to Ministry of Health (MoH) waitlist management policies and priorities across the continuum. 

The manager is responsible for supporting and coordinating business and operational process improvement for the Surgical Programs and Vancouver General Hospital (VGH), UBC Hospital (UBCH) , Eye Care Centre (ECC) and Private Centres (approximately 3). The position leads the integration of Surgical Program with Health Information Management (HIM), IMITS (ie: CERNER, ORMIS, Surgical Patient Registry), and other information sources for process improvement and requirements of ongoing operations. The position will work in partnership with the Vancouver Acute Perioperative Program Health System Planning Advisors and the Operational Directors for the program. Apply today to join our team!

As a Manager, Surgical Scheduling and Optimization, Vancouver Acute Care with Vancouver Coastal Health you will:

• Finalizes all daily OR schedules across Vancouver Acute sites, including Private Centres
• Oversees reallocation of OR time (when OR time is given back by surgeon offices) to maximize utilization and efficiency 
• Manages the Vancouver Acute OR Booking Team in a direct capacity and supervisors the OR scheduling work of the booking clerks at VGH, UBCH, ECC, and Private Centres.
• Ensures alignment across Vancouver Acute CoC to MoH waitlist management priorities and regional initiatives 
• Streamlines site specific work by understanding the operations at each surgical site within the Vancouver Acute CoC
• Maintains transparent and effective communication between the surgical program and providers/MOAs
• Oversees SPR error correction and waitlist cleanup processes at site-level to ensure accurate reporting to MoH
• Provides supervisor, leadership and guidance to designated staff using effective management techniques such as coaching, mentoring, skill development, and addresses performance management issues, and implements disciplinary action up to and including termination 
• Develops and provides education and training to Surgeon Offices and staff to improve their understanding of surgical strategy, volume activity, and new initiatives 
• Liaises and coordinates with other VCH sites in the areas of waitlist management priorities and initiates 
• Assists the Director(s) in identifying strategic issues and directions as related to OR slate booking 
• Maintains an awareness of current surgical trends and issues through literature review, contact with peers at other organizations, attendance at conferences, seminars and educational programs
• Performs other related duties as assigned

Education & Experience

• Master’s in Health Administration, Business Administration or other related field.
• Five (5) years’ recent, related experience in a health care environment, or an equivalent combination of education, training and experience.
• Additional Training/Experience in strategic planning, analysis and system implementation within a complex multi-site health care environment.

Knowledge & Abilities

• Demonstrated ability to effectively communicate with staff at all levels in the organization, both verbally and in writing.
• Ability to foster collaborative and effective relationships that promote cooperative goal achievement and contribute to an atmosphere of trust and mutual respect.
• Demonstrated leadership qualities, effective interpersonal skills and ability to work within a multidisciplinary environment.
• Comprehensive knowledge of healthcare administration, including strategic and operational planning.
• Demonstrated skills in budgetary development, finance and information analysis.
• Demonstrated project management leadership with multi-faceted projects and strict timelines.
• Strong time and resource management skills to manage own work and know when to engage or delegate to others to achieve goals and timelines and implement solutions.
• Demonstrated skills in report writing and preparation of business case proposals with the ability to present recommendations at a senior level.
• Ability to apply decision making and analytical skills to support the operations of a large organization.
• Ability to implement and evaluate systems changes across multiple sites.
• Ability to creatively problem solve with a global perspective in order to incorporate the organization’s systems and strategies when developing solutions.
• Ability to operate related equipment including current and relevant computer applications.
• Quality improvement – continue to search for improvement in work systems.
• Ability to facilitate, negotiate and persuade others, both internal and external to the organization.
• Physical ability to perform the duties of the position.

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required.

WHY JOIN VANCOUVER COASTAL HEALTH?

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.

We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.

Only short-listed applicants will be contacted for this posting.


***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.