Vancouver Coastal Health

Operations Director, Vancouver Community

Job ID 2023-107988
City Vancouver
Work Location
Segal: Joseph & Rosalie Family
Home Worksite
00 - Excluded - VCHA
Labour Agreement
905 - Mgt/Excluded-VCHA (37.5 Hr)
Position Type
Job Status
Regular Full-Time
Standard Hours / Week
Job Category
Leaders & Corporate Support
Salary Grade
Min Hourly
CAD $70.03/Hr.
Max Hourly
CAD $100.67/Hr.
Shift Times

Job Summary

Come work as an Operations Director, Vancouver Community with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for an Operations Director, Vancouver Community to join the team, this position will be covering acute psychiatry at Vancouver General Hospital.

Reporting to the Vice President, for the designated Community of Care (CoC), the Operations Director in collaboration with designated Physician leaders, is accountable for the overall operational management of designated programs/services within Vancouver Community. A key focus of the role is to ensure that the strategic objectives and operational plans are carried out to provide efficient and effective delivery of health care services within a client centred environment. The Operations Director is also responsible for providing leadership and direction to management/senior staff within the programs/services to ensure that priorities are addressed and the programs/services goals, in keeping with the vision, values and strategic direction of the organization, are achieved.

Apply today to join our team!


As an Operations Director, Vancouver Community with Vancouver Coastal Health you will:


  • Establish the operational framework and infrastructure needed to support program/service delivery and plans, and allocates and manages all physical, human, and financial resources.
  • Work as a team player with colleagues and co-workers in identifying service delivery models and processes to ensure seamless integration of services across acute care, community care and primary health care networks, that are focused from the ‘lens of the consumer’, support healthier lives and address the needs of the community, while maintaining system sustainability.
  • Lead or participates in local/regional/provincial working groups/committees to plan new initiatives and provide guidance in the identification of emerging issues and opportunities and influence the development of long term directions, priorities and strategic options to address their portfolio issues.
  • Develop policies and strategies that ensure integrated and sustainable programs and services consistent with established priorities and the vision, values and strategic direction of Vancouver Community and VCHA.
  • Enables an operational framework for staffing and care delivery approaches through collaborative partnerships that supports patient safety, best practices, improved patient access, and efficient flow of patients and clients across the care continuum.
  • Develops and successfully manages capital and operating budgets that complement strategic directions within existing fiscal constraints.
  • Provides overall leadership and direction for operational staff that supports the achievement of required outcomes and ensures adherence to accreditation, regulatory, professional, and safety standards.
  • Establishes an effective workforce plan in collaboration with key partners and stakeholders that ensures the ongoing availability of qualified and technically competent staff within the context of operational demands and environmental and resource constraints.
  • Ensures clear performance objectives and indicators are in place to assess the delivery of services within an interdisciplinary and multi-site environment.
  • Creates a collaborative workplace environment that encourages employees to realize their maximum potential, fosters personal growth and promotes a sense of community, autonomy and decision-making at the point of care and service.
  • Fosters strategic and working relationships with internal and external stakeholders that result in sharing of knowledge, monitoring of trends, identification of opportunities to promote innovation, exploration and partnerships for improvement, and ensuring consistent delivery of quality services throughout the organization.
  • Ensures compliance with legislation and safety standards to provide a healthy and safe environment for patients and staff.


Education & Experience

  • Master’s degree in an appropriate health or business related discipline, with more than 10 years’ recent, related experience in a progressively more senior management/leadership role, including direct supervisory experience.
  • Current registration with relevant professional College/Association, if applicable.
  • Demonstrated commitment to on-going learning and professional development.
  • Nursing background, education and experience is an asset.

Knowledge & Abilities  

  • Demonstrated ability in nursing practice related to designated client group - Acute Medicine; including but not limited to patients with complex diseases, respiratory therapies, IV therapies, substance abuse & addictions, and nutritional therapies.
  • Fosters collaboration and effective working relationships with stakeholders that promote cooperative goals and contribute to an atmosphere of trust and mutual respect
  • Inspires a shared vision and aligns performance goals and objectives for team and individuals to ensure match with strategy while maintaining group cohesiveness, motivation, commitment and effectiveness.
  • Applies superior conflict management skills and expertise to persuade and negotiate effective resolution of issues/disputes.
  • Anticipates future changes in service delivery and develops transition strategies that optimize resource utilization and ultimately improve efficiency and quality of patient care.
  • Uses sound business acumen to manage the fiscal resources of assigned programs/services in a manner that is financially responsible and consistent with the overall goals of the organization.
  • Physical ability to perform the duties of the position

Closing Statement

As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required.


If you have any questions, please reach out to Orlando Cerrato, Manager, Executive Talent Acquisition at



VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.


  • Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
  • Grow your career with employer-paid training and leadership development opportunities
  • Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
  • Award-winning recognition programs to honour staff, medical staff and volunteers
  • Access to exclusive discount offers and deals for VCH staff

Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.

We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2023.

Only short-listed applicants will be contacted for this posting.

***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.


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