Vancouver Coastal Health

Social Services Support Liaison

Job ID 2023-107901
City North Vancouver
Work Location
Health Connection Clinic
Health Connection Clinic
Home Worksite
19 - North Shore Community
Labour Agreement
Community Subsector
310 - Community HSA (37.5 Hr)
Position Type
Job Status
Standard Hours / Week
Job Category
Community Health Services
Salary Grade
Min Hourly
CAD $32.23/Hr.
Max Hourly
CAD $34.54/Hr.
Shift Times
Position Start Date
As soon as possible

Job Summary

Come work as a Social Services Support Liaison with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for a graduate of a Social Services Diploma or Mental Health Certificate program to join the Health Connections team as a Social Services Support Liaison. Apply today to join our team!


As a Social Services Support Liaison with the Health Connection Clinic you will:

  • Work as a member of the Clinic/Program’s interdisciplinary team to address the socio-economic barriers to health by liaising and advocating with other government agencies/community organizations on behalf of clients for a wide range of services such as housing, financial assistance, persons with disabilities applications, personal identification, Care cards, crisis grants.
  • Liaise with various external agencies and stakeholders as well as VCH acute, residential and community programs to advocate on behalf of clients.
  • Work with a variety of non-profit, commercial, volunteer and governmental resources within the community to develop supports, opportunities and services.
  • Develop/implement policies and procedures with respect to the socio-economic needs of clients.
  • Participate in team meetings and corporate initiatives, engages in on going team planning and quality improvement activities.

About the Health Connection Clinic:


Health Connection Clinic provides primary care for North Shore residents who don’t have a regular Family Doctor (GP) or Nurse Practitioner (NP) and face complex medical, mental health and addictions and/socio-economic needs (like limited income, access to food, lack of social supports).  No scheduled appointment or formal referral is necessary to be seen at HealthConnection Clinic. The team at HealthConnection includes: Doctors, Nurse Practitioners, Nurses, Social Workers and administrative staff.


Education & Experience

  • Grade 12.
  • Diploma in Social Services or a Mental Health Certificate program.
  • Five years (5) recent related experience working in an inner city clinic that includes strong knowledge of the available governmental/community resources that exist with the service area or equivalent combination of education, training and experience.
  • Valid BC Driver’s License and local area travel requires the use of a personal vehicle.

Knowledge & Abilities

  • Ability to keyboard 6,000 keystrokes per hour.
  • Advanced computer literacy and knowledge of computer software programs related to financial management (i.e. Excel)
  • Ability to do mathematical and financial calculations.
  • Knowledge of practices/procedures related to accounting.
  • Knowledge of electronic medical records software.
  • Working knowledge of relevant legislation such as Income Tax, Patient Property Act, Power of Attorney Act, Wills Variation Act and other applicable federal and provincial statutes.
  • Ability to compile required financial information and prepare reports/invoices.
  • Knowledge of community, social and health resources.
  • Knowledge of substance misuse and problems encountered by the chemically dependent.
  • Ability to establish/maintain satisfactory working relationship with the public, health care team and the ability to deal tactfully and effectively with co-workers, public and staff from other agencies.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to work with a culturally diverse population.
  • Knowledge of office procedures.
  • Ability to analyze and resolve problems.
  • Physical ability to perform the duties of the position.

Closing Statement

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes.  Successful applicants may be required to complete a Criminal Records Review Check.

As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required.


VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

  • Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
  • Grow your career with employer-paid training and leadership development opportunities
  • Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
  • Award-winning recognition programs to honour staff, medical staff and volunteers
  • Access to exclusive discount offers and deals for VCH staff

Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.

We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2023.

Only short-listed applicants will be contacted for this posting.

***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.


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