Vancouver Coastal Health

  • Community Liaison Worker - Downtown Eastside (DTES)

  • Job Description

    Job Title:



    Community Liaison Worker, Integrated Care Team

    (Community Mental Health Worker or Social Services Assistant Certificate)- Downtown Eastside (DTES)

    Work Site: Heatley Inner City Outreach Team
    Status: Casual
    Start Date: As soon as possible
    Salary: $24.38 - $26.42 per hour
    Hours: 0830-1630/0930-1730, with shifts as assigned
    Reference#: 121642-jim


    In accordance with the Vancouver Coastal Health (VCH) Strategic Framework and True North Goal’s vision for the Downtown Eastside (DTES) Second Generation Strategy, the Community Liaison Worker, supported by an integrated health service team and delivery model, provides support services to clients who have mental health and drug and alcohol misuse/addiction issues. Working across multiple sites, clinics, and services within an integrated health service delivery model and interdisciplinary care team that includes primary care; mental health and substance use; private General Practitioner (GP) partners and other Community Care Services, monitors clients, documents and provides verbal reports on observations in accordance with standard procedures or specific direction. Facilitates the use of community services/resources and provides information on community services. Liaises and coordinates services with mental health, addictions, and medical professionals. Plans, organizes, facilitates and co-leads groups as required, participates in the process of case planning, assists clients with the activities of daily living including maintaining personal hygiene and appearance, safety, shopping, budgeting, and escorts clients to appointments. Acts as an advocate for clients. The Community Liaison Worker acts as a resource for the DTES integrated team by providing information/support related to clients with complex health care needs. The Community Liaison Worker establishes, maintains and enhances therapeutic relationships based on respect.



    Education & Experience

    • Certificate from a recognized Community Mental Health Worker or Social Services Assistant Program plus two (2) years’ recent experience supporting clients through a holistic mental health, substance use and primary care lens or an equivalent combination of education, training and experience.
    • Valid B.C. driver's license preferred.

    Knowledge, Skills & Abilities

    • Knowledge of community, social and health resources.
    • Ability to keyboard 5000 keystrokes per hour.
    • Knowledge of substance misuse and of problems encountered by chemically dependent individuals; basic understanding of behavior management.
    • Knowledge and experience in providing culturally safe and competent care, specifically pertaining to Aboriginal people.
    • Knowledge and experience in Trauma Informed Practice, Harm Reduction and Recovery Oriented Care.
    • Knowledge of mental health issues and treatment.
    • Knowledge of appropriate acts ie Mental Health Act, Adult Guardianship, Public Health Act as it relates to the rights and obligations of clients and staff.
    • Knowledge of community, social and mental health resources in the DTES.
    • Ability to demonstrate and assist client with activities of daily living.
    • Ability to establish and maintain rapport with clients.
    • Ability to observe and recognize changes in clients.
    • Ability to deal effectively with conflict situations, manage aggressive behaviour, and use non-violent crisis intervention and behavioural management techniques.
    • Ability to work independently and in cooperation with others.
    • Ability to communicate effectively, both verbally and in writing.
    • Ability to organize, prioritize and meet deadlines.
    • Ability to establish/maintain satisfactory work relationships with the public and other employees, to deal tactfully and effectively with co-workers, public and staff from other agencies, to maintain confidentiality and to communicate effectively, both verbally and in writing.
    • Ability to work with a culturally diverse population.
    • Basic computer literacy to operate a computerized client care information system.
    • Physical ability to carry out the duties of the position.

    This posting has been posted internally and externally concurrently. External applicants will be considered after internals.


    The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

    Only short-listed applicants will be contacted for this posting.

    ***Employees of VCH must apply via the Internal Application Process. Refer to the site for How to Apply instructions. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

    Thank you for your interest in Vancouver Coastal Health.


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