Vancouver Coastal Health

  • Patient Services Manager - Mental Health and Substance Use Inpatient Unit

  • Job Description

    Job Title: Patient Services Manager - Mental Health and Substance Use Inpatient Unit

    Department/Work Site:

    Mental Health and Substance Use Inpatient/ Joseph & Rosalie Segal Family Health Centre (VGH)


    Start Date:


    Regular Full Time - Baseline (1.00 FTE)

    As soon as possible

    0800-1600, with Saturday, Sunday, and statutory holidays off

    Reference#: 121565-kch


    Reporting to the Director, and in co-management with the Medical Manager(s), is accountable for the effective and efficient functioning of a clinical program/unit. The Patient Services Manager is co-responsible for providing leadership and direction for the operations management, utilization and risk management, and quality improvement of the clinical program/unit. He/she plays a critical role in linking his/her portfolio with community health services to address the ongoing issues/needs of clients and their families and to ensure a smooth transition from the acute care environment to appropriate community health services. In addition to leading an inter-disciplinary team, works as a team player with colleagues and co-workers and in collaboration with key internal and external stakeholders to achieve excellence in client and family centred care, education and research within a complex multi-site environment that extends to the community.


    Our acute inpatient psychiatry units provide assessment, care planning treatment and evaluation for adults who are acutely ill. Group and individual treatment and links with community services are a priority. In additional to general psychiatry beds, many units specialize in specific conditions, such as psychosis, mood disorders or concurrent disorders.



    Education & Experience

    • Baccalaureate (Masters preferred) in a relevant health care profession supplemented with leadership and business management courses as well as seven (7) to ten (10) year's recent, related clinical and progressive leadership experience, including direct supervisory experience or an equivalent combination of education, training and experience.
    • Current registration/membership with a recognized professional association.
    • Excellent communication skills to function within a complex interdisciplinary environment including ability to communicate with the physician community.
    • Basic computer literacy with word processing, spreadsheet and/or database programs and ability to utilize a computerized patient care information system required.

    Knowledge & Abilities

    • Demonstrated ability to collaborate with internal and external stakeholders to develop, manage and evaluate clinical programs considering client needs, service delivery interrelationships and service potential within a complex environment.
    • Demonstrated ability to understand available resources for program/unit and keeps quality in the forefront of all resource utilization decisions; provides feedback and detailed analysis on budget variances, and makes recommendations for corrective action.
    • Demonstrated ability to facilitate, collaborate and negotiate for effective resolution of human resource issues.
    • Demonstrated ability to foster collaborative working relationships to support the professional practice and ongoing development of staff.
    • Demonstrated ability to promote development of clinical research opportunities to ensure evidence-based practice within an interdisciplinary team-based environment.
    • Physical ability to perform the duties of the position.

    Only short-listed applicants will be contacted for this posting.

    ***Employees of VCH must apply via the Internal Application Process. Refer to the site for How to Apply instructions. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

    Thank you for your interest in Vancouver Coastal Health.


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