Vancouver Coastal Health

  • CST Business Support Analyst

  • Job Description

    Job Title: CST Business Support Analyst
    Work Site: CST Project Office - 590 West 8th Avenue


    Start Date:



    Regular Full Time

    As soon as possible

    Monday to Friday 08:30-16:30, shifts may include 24hr support, some weekends, and on call rotations and travel between sites are required. 

    Reference#: 121433-mhs




    The Clinical & Systems Transformation (CST) Project is one of the largest health care projects in British Columbia's history. It is a joint undertaking between Vancouver Coastal Health, the Provincial Health Services Authority and Providence Health Care to complete a significant transformation of clinical practices and systems. This is an exciting initiative that will deliver key benefits for our patients, health care providers and health organizations.


    Reporting to the designated Manager/Director, the Business Analyst is an integral member of the team providing guidance to senior staff to determine requirements for new health informatics initiatives, including performance measurement and reporting, and program development. Through knowledge of the health system, the Business Support Analyst documents and analyzes processes, gathers requirements, performs best practice reviews, gathers data to support, prioritize and align business case development and requests, and performs current state assessments and gap analysis on initiatives. The Business Support Analyst liaises with a broad spectrum of clinical, IT and business stakeholders and leaders to assist in translating technical issues into a single, shared and realistic vision.


    Education & Experience

    • Bachelor’s Degree in Business Administration, Clinical Informatics or related discipline, plus a minimum of five (5) years’ recent, related experience in health care or information management, or an equivalent combination of education, training and experience.
    • Master’s degree preferred.

    Knowledge & Abilities

    • Superior analytical skills , documentation, workflows, including the ability to comprehend, analyze and resolve complex issues.
    • Highly developed business writing and verbal communication skills with the ability to document work appropriately.
    • Knowledge of project structures; business case development; documentation of workflows; health care setting and analytical tools.
    • Demonstrable skills handling change requests, impacts, and tracking tasks, actions, risks, issues and impacts.
    • Resourceful; well-organized; systematic analysis; strategic thinking; critical thinking; attention to detail; leadership and management skills.
    • Technical writing experience is considered an asset.
    • Knowledge of information technology applications and outcomes achieved through new platforms
    • Demonstrated ability to exercise good judgment and initiative, deal with frequent changes; make decisions for a wide variety of complex business matters.
    • Demonstrated ability to use database, spreadsheet and word processing software at an advanced level.
    • Physical ability to perform the duties of the job.

    Only short-listed applicants will be contacted for this posting.

    ***Employees of VCH must apply via the Internal Application Process. Refer to the site for How to Apply instructions. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

    Thank you for your interest in Vancouver Coastal Health.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Need help finding the right job?

    We can recommend jobs specifically for you! Click here to get started.